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Suzuki dealers complete latest aftersales management training

Ten Suzuki dealers achieved a credit grade or above in the Japanese manufacturer’s seventh aftersales management development programme (AMDP).

The AMDP is an initiative designed to deliver a “challenging and operationally relevant” training and development experience for aftersales managers and supervisors with recognised line management experience or potential.

Suzuki said the programme aims are to increase the “professionalism, motivation and business skills of managers, enabling them to rise to the challenges of the future, promote customer retention and maximize profitability within their departments”.

All the delegates undertook an assessment centre, attended four modular, two and three day courses, and completed in-dealership assignments, subjects included aftersales operation and customer service, commercial application and financial planning, managing people and marketing.

The delegates and their achievement results were:

  • Neil Bennett, Seward Suzuki Distinction
  • Martyn Buckby, Zygmunt Curry Credit
  • John Collins, Sparshatts of Fareham Distinction
  • Jayme Gibson, Penton Suzuki Credit
  • Dave Hanmer, Chapel House Suzuki Credit
  • Will Horner, Norton Way Suzuki Credit
  • Warren Lawrence, Hilton Suzuki Distinction
  • Sam Patel, JEM Suzuki Credit
  • Darren Riley, Phoenix Suzuki Stirling Credit
  • Samuel Rogers, Hale Common Suzuki Distinction

Denis Houston, Suzuki aftersales director, said: “Developing the skills of our staff is an excellent way of strengthening our performance and staying true to our company vision and missions.
“Their success is not only proof of the great talent at work in our Suzuki dealerships around the country but it also provides them with a platform on which to develop for the future.”

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