Berry BMW Heathrow has launched a ‘service while you fly’ programme which allows its customers to book and pay for servicing online and then have their car picked up, serviced and returned to them while they’re away on their travels.
The system, developed by Progress Automotive Solutions, uses eServiceManager and means that when a customer returns from their travels, they can pick up their fully serviced car when they return.
Once the online booking has been made, a confirmation email is sent from Berry BMW Heathrow and the customer can drop off their car at the Sofitel Hotel Heathrow, which is a short walk from Terminal 5 departures. Upon the customer’s return, their BMW can be picked up from The Sofitel Hotel parking facility.
Joe Dawson, dealer principal at Berry BMW Heathrow, said: “BMW has been showcasing this idea to all UK dealers at the annual conference in Beijing this month.
“It is expected that there will be a great deal of interest from other BMW dealers to take eServiceManager as an enhancement to their DMS. Even those who are not located close to airports can benefit from online service booking.”