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Dealer networks rated in Auto Express Driver Power Survey 2013

Lexus, Subaru and Toyota have claimed the top three places as the best dealer networks for overall service in the UK according to the latest Auto Express Driver Power Survey 2013.

Lexus scored a 91.67% overall satisfaction rating, while Subaru and Toyota scored 89.28% and 89.75% respectively.

Subaru improved its position from 8th place last year and Toyota dropped one place from second place to third. Mitsubishi and Renault both made it into the top 10.

Seat was in last place with a satisfaction rating of 80.29%, a drop from 28th place last year.

Auto Express said the survey was based on “tens of thousands” of reader responses.

The biggest complaint for all dealers was the inability to identify the fault with a car. It was raised as the main concern for 21 out of the 31 manufacturers included. Unanswered phone calls were the main problem for the remaining manufacturers.

Franchised dealers represented 66% of respondents, with independents making up 24%, specialist independents 5% and DIY at 5%.

Auto Express Driver Power 2013 dealer network rating

1. Lexus 91.67%
2. Subaru 89.28%
3. Toyota 89.25%
4. Honda 88.75%
5. Jaguar 88.63%
6. Porsche 88.37%
7. Skoda 88.19%
8. Mitsubishi 86.36%
9. Renault 85.85%
10. Kia 85.61%
11. Nissan 85.61%
12. Mercedes-Benz 85.37%
13. Volvo 84.68%
14. Mini 84.59%
15. Land Rover 84.41%
16. Alfa Romeo 84.40%
17. Mazda 84.15%
18. Vauxhall 84.05%
19. Suzuki 84.02%
20. Hyundai 83.94%
21. Smart 83.93%
22. Chrysler/Jeep 83.80%
23. Audi 83.30%
24. BMW 82.96%
25. Volkswagen 82.72%
26. Peugeot 82.58%
27. Citroen 82.54%
28. Fiat 81.70%
29. Ford 81.63%
30. Chevrolet 81.34%
31. Seat 80.29%



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