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Franchised dealer warned by Financial Conduct Authority

The Financial Conduct Authority approached nine companies in the automotive industry in its first 15 days of taking responsibility for consumer finance.

Wrongly misrepresent finance products in advertising or promotional material and dealers could find themselves facing swift action and even a hefty fine, writes Debbie Kirlew.

One of the nine already approached by the FCA is a single-site franchised dealer in Northamptonshire.

The director received an email from an FCA representative after its database, which captures UK financial advertisements across a wide range of media, picked up a non-compliant newspaper advertisement.

An FCA spokesman said: “We monitor adverts each week and take a risk-based approach when determining which cases to progress.”

Fortunately, the ad in question had appeared prior to April 1 when the FCA took responsibility for consumer credit regulation which meant it fell outside the organisation’s remit and the case was closed.

The Northants dealer principal said: “I won’t be advertising any new car finance offers from now on. They referred me to a section of the rules which then goes on to refer you to another section and it’s far too confusing to ascertain exactly what it means to be compliant.”

The fact the FCA is watching and apparently acting is something all dealers need to take on board. The DP’s ‘offence’ was to refer to both 0% and PCP in his ad but only listed the representative finance example for the PCP.

The FCA required a representative example for any finance offer promoted.

The DP added: “They also thought the ad was misleading because PCP had not been explained as a product even though it’s been around since the 1980s.

“It was all very pleasant. We only conversed by email but I wonder if the ad had appeared after 1st April whether they would have pushed it a bit further. Everyone needs to be aware that being compliant under the OFT rules may now not be good enough.”

‘Treating Customers Fairly’ or TCF lies at the heart of the FCA’s activities including how financial product information is presented in advertising and marketing material both off and online.

For AM's guide to the FCA consumer credit regulation click here.
 



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Comments

  • tony - 16/05/2014 14:51

    Your best sending your customers to the bank. This is just another stealth tax. They wont be happy until they have closed us all down!!!!!!

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  • max - 19/05/2014 12:27

    Why the shock horror? The FCA have been warning on this and other subjects for a while now. For a DP to be saying it's too hard to understand is however maybe not a shock to some. When will the industry wise up to itself, be professional and do the detail. Clear fair and not misleading, shouldn’t be a too difficult a place to start.... but hey, if you see the FCA as the enemy, then the industry will fail with only themselves to blame. To suggest because pcp has been around since the 80’s, it hasn’t changed or isn’t in need of being explained, in a clear transparent and indeed compliant manner, to new prospective customers, beggars belief.

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  • Wayne Jones at TS Legal Services - 30/05/2014 16:45

    Read this article with interest as this appears to contradict the credit advertising legislation. If a Representative Example is shown then as long as the prominence rules are observed then stating another rate of interest (such as 0%) does not trigger any requirement for another example to be shown. I have spoken to the FCA about this issue and they agree with my interpretation, so it would appear there has been some misunderstanding in the writing of this article. I agree with the dealer though that credit advertising can be very confusing if you don't understand the rules.

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