Jaguar and Lexus named joint winners in 2014 What Car?/JD Power survey

Jaguar and Lexus have been named as joint top place brands in the 2014 What Car? JD Power survey this year.

Jaguar has held the top position for the past two years, and Lexus held the top position for 11 years and has recovered to take joint first place this year.

German manufacturers dominated the best models, with seven out of the top 10 models all originating from the country.

The car with the highest overall rating and the winner of the city car category is the Volkswagen Up. Its key attributes were listed as reliability, its easiness to drive and fuel-efficiency. Drivers also loved the interior space, layout and colour, and the fact it was easy to see out of.

The second-placed model is the Volkswagen Golf Plus, closely followed by the Skoda Yeti.

The What Car? JD Power study measures customer satisfaction with the vehicle and dealer service and is based on evaluation of attributes grouped in four key areas. In order of importance they are: vehicle appeal (31%), which includes performance, design, comfort and features; vehicle quality and reliability (22%); ownership costs (25%), which includes fuel consumption, insurance and costs of service/repair; and dealer service satisfaction (22%).

The What Car?/JD Power customer satisfaction survey took place during January and March 2014, opinions from over 15,000 motorists about their car: registered between January 2011 and December 2012. Only models with more than 4,000 sales were considered (109 in total).

What Car? JD Power 2014 manufacturer league table

1 Jaguar 80.8%
1 Lexus 80.8%
3 Mercedes-Benz 80.1%
4 Škoda 80.0%
5 Volkswagen 79.1%
6 Honda 78.9%
7 Volvo 78.4%
8 Toyota 77.9%
9 Kia 77.8%
9 Mazda 77.8%
9 MINI 77.8%
12 Audi 77.7%
13 BMW 77.5%
14 Land Rover 77.4%
Study Average 77.2%
15 Ford 77.0%
15 Hyundai 77.0%
15 Nissan 77.0%
18 Seat 76.7%
19 Vauxhall 75.7%
20 Peugeot 75.3%
21 Renault 75.2%
22 Citroën 75.1%
23 Suzuki 74.8%
24 Fiat 73.9%
25 Alfa Romeo 72.5%
26 Chevrolet 68.0%

Top 10 models 2014

1              Volkswagen Up
2              Volkswagen Golf Plus
3              Skoda Yeti
4              Mercedes-Benz C-Class
5              Volkswagen Scirocco
6              Volkswagen Tiguan
7              Lexus CT200h
7              Skoda Octavia
7             Volvo V70/XC70
10           Jaguar XF

Bottom 10 models 2014

109         Chevrolet Spark
108         Alfa Romeo Mito
106         Citroën C3
106         BMW X1
105         Ford Ka

104         Fiat Grande Punto / Punto Evo
103         Citroën C4
102         Smart Fortwo
101         Ford Fusion
100         Citroën C1

Full 2014 model league table

1 Volkswagen Up! 85.1%
2 Volkswagen Golf Plus 84.3%
3 Škoda Yeti 82.8%
4 Mercedes-Benz C-Class 82.0%
5 Volkswagen Scirocco 81.9%
6 Volkswagen Tiguan 81.7%
7 Lexus CT 81.2%
7 Škoda Octavia 81.2%
7 Volvo V70/XC70 81.2%
10 Jaguar XF 80.8%
11 Kia Sportage 80.5%
12 Honda CR-V 80.4%
12 Volkswagen Touran 80.4%
14 Ford C-Max/Grand C-Max 80.2%
15 Škoda Superb 80.0%
16 Kia Venga 79.7%
16 Lexus RX 79.7%
16 Seat Leon 79.7%
19 Peugeot 3008 79.5%
20 Volkswagen Golf 79.4%
21 Citroën DS3 79.3%
22 Mercedes-Benz E-Class 79.2%
23 Hyundai iX35 79.1%
23 Mazda 6 79.1%
25 Volkswagen Passat CC 78.9%
26 Honda Jazz 78.8%
26 Toyota Auris 78.8%
26 Volvo S40/V50 78.8%
29 Audi A6/RS6/S6/Allroad Quattro 78.7%
29 Audi Q5 78.7%
29 Kia cee'd 78.7%
32 Audi A3/S3/RS3 78.6%
32 Toyota RAV4 78.6%
34 Land Rover Range Rover Evoque 78.5%
34 Volvo S60/V60 78.5%
36 BMW 3 Series 78.4%
36 Nissan Note 78.4%
36 Nissan Qashqai 78.4%
36 Toyota Prius 78.4%
40 BMW 1 Series 78.3%
40 Mazda 2 78.3%
40 Škoda Fabia 78.3%
40 Toyota Avensis 78.3%
44 Audi A1 78.2%
44 Toyota Yaris 78.2%
46 MINI Hatch/Clubman/Convertible 78.1%
46 Toyota Verso 78.1%
48 Audi A5/S5/RS5 78.0%
49 Volkswagen Passat 77.9%
50 BMW X3 77.8%
51 Honda Civic 77.7%
51 Renault Scénic/Grand Scénic 77.7%
53 Ford Fiesta 77.6%
53 Suzuki Swift 77.6%
55 Ford Focus 77.5%
56 BMW 5 Series 77.4%
56 Hyundai i20 77.4%
58 Mercedes-Benz A-Class 77.2%
Study Average 77.2%
59 Vauxhall Meriva 77.1%
59 Volkswagen Polo 77.1%
61 Hyundai i10 77.0%
61 Land Rover Range Rover 77.0%
61 Mazda MX-5 77.0%
61 Vauxhall Insignia 77.0%
65 Land Rover Freelander 76.9%
65 MINI Countryman 76.9%
65 Toyota Aygo 76.9%
68 Kia Picanto 76.8%
69 Hyundai i30 76.7%
70 Ford Kuga 76.5%
70 Ford Mondeo 76.5%
72 Land Rover Discovery 76.4%
72 Mazda 3 76.4%
74 Citroën C3 Picasso 76.3%
74 Peugeot 208 76.3%
76 Audi A4/RS4/S4/Allroad Quattro 76.2%
77 Nissan Juke 76.1%
78 Vauxhall Astra 76.0%
79 Citroën C4 Picasso 75.9%
80 Ford S-Max 75.6%
81 Audi Q3 75.2%
81 BMW X5 75.2%
83 BMW Z4 75.1%
84 Vauxhall Zafira 75.0%
85 Ford Galaxy 74.9%
85 Seat Ibiza 74.9%
87 Audi TT 74.8%
87 Renault Mégane 74.8%
87 Vauxhall Corsa 74.8%
90 Peugeot 308 74.7%
91 Fiat Panda 74.6%
91 Peugeot 107 74.6%
93 Citroën Berlingo 74.5%
94 Nissan Micra 74.4%
94 Renault Clio 74.4%
96 Peugeot 207 74.2%
97 Fiat 500 74.1%
98 Alfa Romeo Giulietta 74.0%
99 Kia Rio 73.5%
100 Citroën C1 73.2%
101 Ford Fusion 73.0%
102 smart fortwo 72.8%
103 Citroën C4 72.6%
104 Fiat Grande Punto/Punto Evo 72.5%
105 Ford Ka 71.7%
106 BMW X1 71.4%
106 Citroën C3 71.4%
108 Alfa Romeo MiTo 69.9%
109 Chevrolet Spark 67.6%

Author: Tom Seymour

Freelance writer

Freelance writer for AM, Tom Seymour has been a specialist B2B journalist covering the automotive sector for over 14 years. He started his freelance career in 2015 and currently writes for a variety of automotive, business and technology publications.