AM Online

EV buyers will 'pay the price' for skills gap, warns Warrantywise

Laurence Whittaker

UK electric vehicle (EV) buyers will “pay the price” for the skills gap in trained technicans, unless the Government takes action.

Quoting recent figures from the Society of Motor Manufacturers and Traders (SMMT), Lawrence Whittaker, CEO at Warrantywise, highlighted that more than 24,850 EVs were registered in January and February this year – outstripping 2021’s performance by a factor of one and a half.

He said: “The skills gap is simple and evident to me, and as a specialist third-party automotive warranty provider, it’s worrying.

"There are more zero emission and plug-in hybrid vehicles on the road than there are specialist third-party mechanics and skilled labour to maintain them. That’s the simple maths.

“With predictions of more than ten million electric-based cars on the road by 2030, and the Government working towards 2030 with its own emissions goals, this is something we need to fix, and fast, or else customers will end up having to continue to pay dealer rates.”

The Institute of the Motor Industry (IMI) agrees and is calling for a £15m funding injection from the Government to help address the skills gap. The organisation currently reports that of a total workforce of 238,000 motor technicians in the UK, only 15,500 are IMI Techsafe registered and qualified to work on EVs – that’s just 6.5 per cent of the UK’s total motor technician workforce.

HEVRA, the Hybrid and Electric Vehicle Repair Alliance, which supports the UK’s electric and hybrid vehicle industry with technical backing and training, has just over 180 specialist member garages to help diagnose and fix electric vehicle problems and need to add another 120 in 2022 alone to keep up with demand.

By 2025, the organisation says it will need to open a new EV specialist garage every day.

Whittaker added: “With the Government looking to entice motorists into swapping to EVs via grants, I’m calling for the same politicians to invest in halting the ever-widening skills gap, especially when we know the 2030 deadline for the end of internal combustion power for new vehicles.

“When switching to electric power, once it is out of manufacturer warranty, most EV owners would look to cover the car with an external warranty such as those on offer from my own company, Warrantywise.

"It provides comprehensive warranty cover for the majority of used cars, but most people, me included, would like options as to where the car is repaired or serviced when required.

“Currently that isn’t catered for, and that has to change EVs are no different to combustion cars in that they need the proper care and attention of specialist technicians to run at their best.”

Predictions on the number of EVs and electrified vehicles that will populate UK roads in the next ten years vary wildly, but there are few reports that that drop below 10m cars.

Autocar predicted in September 2021 that the number will be 12.7m vehicles, which the Climate Change Committee, an independent public body that advises the UK Government, raises to 18m (including hybrid vehicles) on the roads by 2030.

Ofgem data shows that more than 6.5m households plan to purchase an EV or plug-in hybrid (PHEV) in the next five years.

“Should the predictions and the number of cars expected to be EVs in the next ten years become reality, and there is every reason to believe that they will, the aftermarket repair industry will need to follow,” Whittaker said. “Yes, all of these cars will be protected by manufacturer warranties for anywhere between three and eight years, but what happens then?

"EVs and PHEVs are expensive to repair, despite having fewer moving parts than their internal combustion siblings, and they will still go wrong; when they do, they aren’t the sort of cars you can fix yourself.

"High voltages and currents will mean that only the most highly qualified mechanics will be capable of working on electrified vehicles.”

With such hard deadlines in place for the electrification of all personal transport set by the Government, Whittaker believes the onus is on that same Government to think about the wider implications of where all these cars will be maintained, and prioritise the incentivisation of training to cultivate the next generation of technicians to step into the role.

The latest AM industry special issue

The presence of a powerful and active regulator in the marketplace, the Financial Conduct Authority, means there has never been the attention given to the critical driver of new and used car markets, point of sale finance and insurance. 

Plus, with the Consumer Duty soon to be introduced, no automotive manager can afford to relax - or not read our new special report.

The potential risks from failure are substantial. 

Legal experts and finance houses share their views in our Spotlight on Finance & Insurance.

Read now

Click here for aftersales best practice and procurement insight

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Login to comment


No comments have been made yet.