Fiat Chrysler Automobiles UK Ltd has appointed Rob Calver (pictured, image one) as its head of major business centres (excluding Italy), within its Mopar Service (EMEA region) parts and customer care department.
Former parts and service director for UK and Ireland Calver will be responsible for developing the major markets' service and parts revenue and customer experience, on behalf of the Mopar brand.
Lee Titchner (pictured, image two) replaces Calver as the newly-titled Mopar Service, parts and customer care director for UK and Ireland. Titchner has been with the business for seven years and has held several roles within the group, including business development manager, aftersales zone manager and aftersales field force manager.
Titchner said: “With our aftersales CRM programme – ICONNECT – at the heart of our strategy to grow customer retention, improve customer experience and develop greater workshop revenues for our dealer network, I believe there is no better time to be part of Fiat Chrysler Automobiles.”
Mopar is the official service, parts and customer care organisation which supports all group vehicle brands and their customers, integrating all aftersales activities. It has replaced the previous department title of parts and service.