TrustFord has celebrated the opening of its new £2.2m FordStore in Cribbs Causeway, Bristol, following a £2.2 million investment in new facilities and interactive technology for its customers.
Elena Ford, chief customer experience officer of Ford Motor Company officially launched the new site alongside the AM100 group’s chairman and chief executive, Stuart Foulds, and several members of the TrustFord board and leadership team.
The new Cribbs Causeway FordStore will employ 54 and occupies 5,500 square metres of additional space, with capacity to handle over 2,000 vehicles a year.
Foulds said: “Our new FordStore here at Cribbs Causeway comes as part of the significant investment we’re making across the TrustFord network.
“This opening is a key milestone for us, and gives us both the scale and resources to meet our customers’ needs today and, importantly, into the future.
“I’m looking forward to seeing how these new state-of-the-art facilities will help colleagues here in Bristol to continue to drive the standard in customer care, delivering the best possible experience for our customers, and excellence in service that they are known for.”
The Cribbs Causeway dealership introduces new immersive and interactive technology for customers.
In addition to technologies like TrustFord’s PowerWall – a large format display that lets customers visualise a car built to their custom specification in near-life size – the site will also offer TrustFord NOW, which allows customers to drive away selected new and used vehicles the very same day, and Service NOW, which guarantees vehicles are serviced in 60 minutes.
Ian Tuttiett, general manager of TrustFord Cribbs Causeway, said: “The new dealership is a great space for customers to come and browse the full range of Ford vehicles, including iconic classics such as the Mustang and RS Focus.
“With this expansion and the new facilities and services we are able to offer, we will be able to offer a better customer service to the Bristol area than ever before.
“I’m especially proud of colleagues who have worked hard to get the site ready to open and are so committed to providing the very highest levels of customer care.”
Elena Ford said: “It has been my privilege to join the team at the Cribbs Causeway FordStore and celebrate the opening of the new, expanded site in Bristol.
“At Ford, we are focused on creating and delivering a great experience for Ford customers around the world.
“The new facilities at Cribbs Causeway will now be able to offer customers access to our great Ford products and deliver the exceptional customer service that they expect.”
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