Investment in staff and their career development is seen as important by the business leaders at Chorley Nissan, which operates a trainee sales academy, apprenticeships in all areas of the business, and has a future leaders
management development programme. On average, employees undertake 30 hours of training and development each year.

To keep staff informed, the dealership has an employee Facebook group in addition to its company intranet, and managing director Andrew Turner hosts monthly meetings with employees to share company news
and gather feedback. The dealership also conducts a workplace survey every year.

To promote a healthy work/life balance, Chorley Nissan keeps overtime to a minimum and mandates that all meetings or staff-only events are limited to during work hours only. Supervisors and higher-level managers are subject to 360-degree performance reviews, while all employees have performance reviews at least twice annually.

Its incentive schemes include sales executive commission, a monthly bonus scheme for technicians, and quarterly bonuses, while there are also incentives to staff to recommend new hires when the company is recruiting.

The benefits available for employees at Chorley Nissan include childcare vouchers, loans for cycles, eyecare vouchers, discounts at other retailers and cover for death in service, and they can also opt into a private medical insurance scheme.