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Owners say Peugeot dealers just keep getting better

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Peugeot owners have praised the brand and its dealer network in the latest Auto Express Driver Power survey.

The newly published report, which gives owners the opportunity to rate their experience at Dealerships, saw Peugeot move up four places for aftersales since last year, to finish fifth overall.

In the six aftersales areas, respondents are asked to rate helpfulness and attitude, standard of workmanship, cleanliness and atmosphere, technical knowledge, keeping owners informed and value for money.

For sales, owners believe Peugeot dealers have made a significant step forwards – up from 14th last year to eighth.

This year the Auto Express Driver Power survey collated the experiences of 60,988 UK car owners. Respondents are owners of new and used cars with 56% owning cars that are less than three years old.

Peugeot dealers finished ahead of their 2014 place in five of the six categories.

Peugeot owners aren’t just happy with their Dealerships; they’re pleased with their cars and the ownership experience too. The company’s Net Promoter Score (NPS), a ranking used to gauge the loyalty of customers to brands, is more than 70% when the average of all models is taken. The rating is more than 70% on the 108, 2008, current 308 and RCZ. Any NPS ranking higher than 50 is viewed as ‘excellent’.

As a manufacturer, Peugeot finished in 10th position overall out of 32 – up four places compared to 2014. The survey also revealed that 85% of PEUGEOT owners wouldn’t rule out buying another car from the French maker.

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