BCA has appointed Stuart Gibbons to the role of head of customer experience.
Gibbons joins the business’ senior operational team and will be responsible for providing a seamless and customer focused service across the business, including the leadership of the buyer development team, digital operations, and customer services.
Simon Henstock, BCA’s chief operating officer UK Remarketing, said: “Stuart will drive a new focus around our service proposition.
“His skills and previous experience will help us ensure that we develop our buyer offering to achieve a best in class service.
“We aim to use great service and the latest technology to make it as easier as possible to do business with BCA.”
Gibbons said: “In a customer centric, data-driven world, I see fantastic opportunities for our business to thrive as we support our clients’ growth.
“BCA is a company that is constantly seeking to innovate and puts the customer at the heart of a transparent process.”