EMaC has partnered with Suzuki GB for the provision of its national service plan product.
The agreement will see EMaC’s sales portal integrated into the Suzuki main website. The portal enables customers to locate and select their local dealer, tailor a service plan to fit their requirements and buy direct.
EMaC's national development team is supporting the entire Suzuki network by providing all dealers with the opportunity to review their current service plan activity. The aim is to ensure all dealers have the opportunity of benefitting from a tailored programme.
Aftersales director at Suzuki GB PLC, Denis Houston, said: “Moving over to EMaC has enabled us to call upon its dedicated and proven resource to deliver and support the sale of service plans.
“Customer retention is a key part our long term strategy and we see EMaC as the partner to help deliver these goals in relation to service plan sales.”
The service plan support agreement extends across both cars and motorcycles. EMaC managing director Angela Barrow said: “We are looking forward to supporting Suzuki and its dealer network for their customer retention needs in the years to come.”