EMaC is expanding its Aftersales Academy to give 150 car retailers the chance to strengthen their sales and customer service expertise in 2020.
EMaC has brought its service plan offering together with and extended warranty and roadside assistance provided by the AA to create its new Lifetime Warranty “vehicle ownership solution”.
Research shows 40% of those with a service plan return to buy again
Mazda UK has teamed-up with long-term warranty and roadside assistance provider Allianz to offer a new range of service plans through its franchised dealer network.
EMaC has presented the outstanding graduates of its inaugural Aftersales Academy with a series of awards for employees of Listers Group, RRG Group, Snows Motor Group and TrustFord.
Vauxhall Motors UK has partnered with EMaC to launch its national new and nearly new car service plan, ‘Vauxhall Care’.
Hyundai Motor UK has launched an online service allowing drivers to create their own service plan based on driving habits, vehicle age, mileage and use.
EMaC has teamed up with GForces to launch a new ‘Self-Serve’ facility to allow car dealership customers the opportunity to purchase service plans directly via an on-line portal.
Mercedes-Benz Vans has launched a dedicated website for its ServiceCare maintenance plans.
Following a “record year” of service plan sales generation, Emac has relaunched its corporate identity to provide a wider suite dealer profit enhancing services.
Eden Motor Group has improved service plan sales by 60% in the past two years and is projecting further growth of 25% this year.
Lamborghini is preparing to roll out its first approved used programme as parts of plans to prepare its UK car dealers for a doubling of sales volumes following the launch of its forthcoming Urus SUV.
EMaC has reported a 25% rise in revenues from its service plans as soaring vehicle service plan sales generated over £252 million worth of aftersales revenue for retailers in 2017.
Dealers using eDynamix’s iVHC vehicle health check system boosted their workshop sales by an average of £112,000 in 2017, according to the Northumberland-based company.
Renault dealer Kineholme Garage in Otley claims to have increased its aftersales revenue by more than £165,000 in the 12 months since partnering with service plan provider EMaC.
EMaC claims to have alleviated some of the administrative burden service plans present to its partner car dealers with the launch of a system which delivers quotations direct to the showroom.
Drive Vauxhall has credited training provided by EMaC for playing “a key role” in the success of its service plan sales success after seeing 200% growth in two years.
Car owners are being offered the chance to configure their service plans with an online tool developed by eDynamix.
Aftersales should be a major focus of the March ‘plate change month as retailers look to retain customers in the busiest month of the year, according to Xtime.
EMaC is “ideally positioned to continue its growth” according to new managing director John O’Donnell, who has been appointed to the role by Innovation Group.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 12 2020
Where: Birmingham NEC
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