EMaC is expanding its Aftersales Academy to give 150 car retailers the chance to strengthen their sales and customer service expertise in 2020.
EMaC has brought its service plan offering together with and extended warranty and roadside assistance provided by the AA to create its new Lifetime Warranty “vehicle ownership solution”.
BMW and Mini dealers will offer pay monthly service plans to customers through a new partnership with Emac.
EMaC has presented the outstanding graduates of its inaugural Aftersales Academy with a series of awards for employees of Listers Group, RRG Group, Snows Motor Group and TrustFord.
EMaC will provide free training to motor dealers to help them maximise aftersales opportunities.
EMaC believes combining its automated quote function with a self-serve option will help it to maximise dealers' service plan sales and customer retention.
Vauxhall Motors UK has partnered with EMaC to launch its national new and nearly new car service plan, ‘Vauxhall Care’.
EMaC has teamed up with GForces to launch a new ‘Self-Serve’ facility to allow car dealership customers the opportunity to purchase service plans directly via an on-line portal.
EMaC has launched a partnership with payments and consumer finance provider Klarna to offer a new ‘Drive Now, Pay Later’ programme designed to deliver a flexible aftersales offering for car dealers.
Following a “record year” of service plan sales generation, Emac has relaunched its corporate identity to provide a wider suite dealer profit enhancing services.
Eden Motor Group has improved service plan sales by 60% in the past two years and is projecting further growth of 25% this year.
EMaC has reported a 25% rise in revenues from its service plans as soaring vehicle service plan sales generated over £252 million worth of aftersales revenue for retailers in 2017.
Renault dealer Kineholme Garage in Otley claims to have increased its aftersales revenue by more than £165,000 in the 12 months since partnering with service plan provider EMaC.
EMaC claims to have alleviated some of the administrative burden service plans present to its partner car dealers with the launch of a system which delivers quotations direct to the showroom.
Drive Vauxhall has credited training provided by EMaC for playing “a key role” in the success of its service plan sales success after seeing 200% growth in two years.
EMaC, a subsidiary of Innovation Group, has reported continued year-on-year growth with over £200M of aftersales revenue generated by service plans in the last 12 months.
EMaC managing director John O'Donnell outlines the benefits of service plans for dealers, how technology affects the market and how to deal with complaints.
EMaC is “ideally positioned to continue its growth” according to new managing director John O’Donnell, who has been appointed to the role by Innovation Group.
Angela Barrow is stepping down from the position of managing director of Emac after 12 years in the post.
Used car service plans have been hailed as a major opportunity for the year ahead following an annual research survey carried out by EMaC.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 12 2020
Where: Birmingham NEC
Find out what features are in this month's, and future, issues