Manheim has launched the SureCheck pre-auction inspection service.
The new service replaces Manheim’s ‘assured’ programme, and has been developed with customer consultation.
SureCheck offers bidders and buyers more information about vehicle condition.
And Manheim is so confident in its vehicle checks that if a customer finds, within five days of purchase, that a specified component which was certified as working, is not working, it promises to repair the vehicle.
Manheim’s vehicle inspectors carry out vehicle checks on three different levels – gold, silver and bronze – covering up to 56 different points on each vehicle, such as the engine, transmission, steering and brakes.
After the vehicle inspection, the SureCheck checklist is produced, which informs potential buyers about the condition of the vehicle, with detail of any components that did not pass the relevant check points. The inspection report, including checklist, is viewable by online buyers, as well as those in the hall, with the information attached to the vehicle windscreen.
From the date of vehicle acceptance, buyers now have five days to notify Manheim of an issue with a component that was certified as working during the specified checks – two days longer than it previously offered with Manheim Assured.
To ensure full transparency, the problem reporting process will be administered by AutoProtect Administration, an independent company.
Customers can report any issues with a component that passed the included check points at any time via an app available to Manheim customers.
Manheim says vehicles with added certification tend to sell more quickly, and often for a higher price than those without, which helps to improve vendors’ stock turn and remarketing performance.
Tim Hudson, managing director of Manheim Remarketing, said: “The objective of buying a car is clearly to use it, or to sell it.
“Buyers never purchase vehicles with the aim of returning them, so our new SureCheck service provides a straightforward promise, that if there is a problem with a component that passed the specified checks, we will repair the vehicle to the customer.
“The three levels of check provide clear information and choice to our buyers, enabling them to make the right choice for their business.”
“Our buyer services team members are experts in customer service, not necessarily masters of mechanics, so it is entirely right and proper that the problem reporting process is administered by an expert, independent company – AutoProtect Administration – which helps to provide complete transparency.”