Tjekvik and CitNOW expand partnership with deeper integrations

Tjekvik and CitNOW have expanded their partnership with deeper technology integration aimed at improving aftersales performance, customer satisfaction and workshop efficiency across dealerships.

The collaboration brings together Tjekvik’s digital self-service tools with CitNOW’s video and communication solutions.

Dealerships can now benefit from improved communication, quicker workshop approvals and smoother handovers as part of the enhanced system links between the two providers.

“This strengthened integration is about removing friction for both dealership teams and their customers,” said Christian Mark, chief executive of Tjekvik.

Service advisors now have real-time visibility of CitNOW Workshop video statuses and electronic vehicle health check (eVHC) approvals directly within Tjekvik’s dashboard.

The dashboard also includes a direct link to the CitNOW platform for faster access to additional detail.

Carol Fairchild, chief operating officer at CitNOW Group, said: “As service departments continue to digitalise, seamless integration between key systems is critical.

"This partnership is a strong step forward in ensuring service teams have the tools and visibility they need, without sacrificing customer experience or ease of use.”

The integration also allows all Tjekvik notifications, such as home check-in, confirmation and check-out readiness, to be sent through CitNOW Conversations through the customer’s preferred channel.

These include OEM app chat, WhatsApp, SMS and email, enabling consistent and timely updates throughout the service process.

Both companies say further developments are in progress to enhance usability and functionality across their platforms.