CitNOW
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Aftersales 20 OctHow can car retailers turn red and amber aftersales work into profit?
Even the traditionally slender margins that car dealerships make on new and used car sales once all the overheads have been factored in, aftersales is key to profitability.
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Aftersales 20 OctCar retailers are realising the 'wins' offered by digital aftersales processes
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
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Supplier News 8 OctTrustFord and CitNOW insights inside the new AM News Show podcast
2021 AM Awards winners TrustFord and CitNOW are our guests for the 1st AM News Show monthly podcast for the UK motor retail industry, produced by Armchair Marketing
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Supplier News 7 OctAM Awards 2021 winner: Supplier of the Year, CitNOW
Coronavirus lockdowns made the UK motor retail industry more reliant than ever on digital channels of communication.
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Latest News 6 OctDefining the ultimate digital customer journey at AM Live
Automotive retailers will be able to benchmark their digital capabilities as CitNOW Group sets out what it deems as the ultimate digital customer journey at AM Live 2021.
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Aftersales 25 AugBumper partners with CitNOW to embed servicing payment technology
CitNOW has integrated Bumper’s buy-now-pay-later technology into its Workshop electronic vehicle health check (eVHC) tool.
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Acquisitions and deals 30 JunCitNOW Group acquires new software providers Reef and Quik
CitNOW has expanded its international portfolio with the addition of two automotive software providers, Quik and Reef Business Systems.
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Supplier News 26 MayTootle launches with promise of part exchange transparency
A new online platform to help dealers manage the part exchange process has launched.
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Digital Marketing 16 AprRetailers urged to increase engagement with female buyers using video
Retailers could be missing an opportunity to communicate with female buyers in the car-buying journey by utilising video, CitNOW research suggests.
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Digital Marketing 3 FebLive video sessions increase by 244% during latest lockdown
Dealers are increasingly communicating with customers via live video according to CitNOW, which reports a 244% increase in live sessions during the latest lockdown when compared to the Autumn lockdown period.
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Digital Marketing 28 JanCitNOW launches Digital Spotlight Awards
CitNOW has refreshed its annual awards programme with a renewed focus on dealers’ digital communications.
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Supplier News 7 JanCitNOW to launch digital car retail study at AM Live Virtual 2021
CitNOW will reveal insight into the accelerated pace of digital change in the UK car retail sector since the start of the COVID-19 at AM Live Virtual 2021 – offering advice on the advances yet to come.
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Acquisitions and deals 15 DecCitNOW acquires showroom software firm Dealerweb
Showroom software firm Dealerweb has been bought by CitNOW in a deal which the video software experts believes will leverage innovation and help motor retailers provide "an outstanding customer experience".
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Supplier News 10 DecCitNOW cuts dealership noise from car dealer videos
CitNOW has enhanced the audio quality of car dealers' presentations with a new Dolby.io-powered Clarity offering after retailers rated video as their most valuable tool in 2020.
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Supplier insight 12 AugResponsible retailing: Suppliers adapt to post-pandemic trade
Just as car dealers have had to adapt to responsible retailing standards, with PPE, limits on customers and virtual meetings, so automotive industry suppliers have had to play their part.
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Supplier News 23 JulCitNOW introduces enhancements as video engagement hits new high
CitNOW has expanded its range of products to suit the increased demand for video-based services in the motor retail sector.
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Supplier News 18 MayCitNOW introduces Live Video feature to support contactless sales and aftersales
CitNOW has introduced a new live video feature, to enable retailers to have remote face-to-face interactions with customers.
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Market Insight 21 AprCould COVID-19 speed up digital transformation of automotive retail?
While the automotive sector has undergone dramatic digital transformation, the sales process has remained the same with the customer quickly funnelled into the showroom. Coronavirus has changed all that.
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Supplier News 31 MarCitNOW, CDK, GardX and RAPID RTC offer help as IMF forecasts 3% GDP drop
As Coronavirus is expected to cause an economic downturn of up to 3% per month, CDK, CitNOW and RAPID RTC take action to help their dealer customers.
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Latest News 13 Feb
CitNOW wins 2020 AM Award for Supplier of the Year
CitNOW is a video technology and insight provider to 98% of the AM100, as well as 43 manufacturers, with its products supporting 3,898 retailers.
