CitNOW
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Supplier News 13 OctDealers need to keep it consistent for customers, CitNOW data to show
Car buyers and aftersales customers need to receive a consistent experience online, in-store and across departments, CitNOW Group’s chief customer officer Carol Fairchild will tell delegates at next month's Automotive Management Live 2022 event.
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Supplier News 22 SepCitNOW Group acquires digital solutions provider Auto Imaging
CitNOW Group has continued its growth through acquisition strategy with the acquisition of Auto Imaging.
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Supplier News 17 AugCitNOW Group completes Real Time Communications acquisition
CitNOW has continued a drive to broaden the reach of its automotive retail software platforms with the acquisition of workflow management specialist Real Time Communications (RTC).
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Supplier News 19 Jul
CitNOW Group targets acquisitions after new private equity investment
Automotive retail technology provider CitNOW Group will aim to boost its international growth through acquisitions after securing new private equity investment.
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Opinion 6 JunNew communications methods hold key to reaching younger car buyers, opinion
As automotive retailing becomes a more omnichannel experience, it’s important that businesses consider how their methods of communication address the needs and expectations of individual customers.
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Acquisitions and deals 27 MayCitNOW acquires automotive messaging platform Web1on1
CitNOW Group is expanding its international portfolio with the acquisition of multi-channel messaging software platform, Web1on1.
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Supplier News 12 May
CitNOW wins 3rd consecutive Supplier of the Year trophy at 2022 AM Awards
CitNOW has won the Supplier of the Year category at the 2022 AM Awards, its third consecutive win of the trophy, which is voted for by AM readers.
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Used car 12 AprAre part-exchanges keeping pace with car retail's omnichannel customer journey?
There are now more avenues for car dealerships to sell their vehicles than ever before but has the part-exchange process truly embraced the transparency of a truly omnichannel customer journey?
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Supplier News 11 AprCitNOW Digital Spotlight Awards recognise best dealer videos
CitNOW has announced the winners of its annual Digital Spotlight Awards, which recognise automotive businesses with the best digital customer communications.
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Car Dealer News 17 MarMercedes-Benz South West joins Best Companies celebrations
City West Country’s Mercedes-Benz South West car retail operations has celebrated success in Best Companies’ Q1 workforce satisfaction survey.
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Aftersales 20 OctHow can car retailers turn red and amber aftersales work into profit?
Even the traditionally slender margins that car dealerships make on new and used car sales once all the overheads have been factored in, aftersales is key to profitability.
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Aftersales 20 OctCar retailers are realising the 'wins' offered by digital aftersales processes
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
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Supplier News 8 OctTrustFord and CitNOW insights inside the new AM News Show podcast
2021 AM Awards winners TrustFord and CitNOW are our guests for the 1st AM News Show monthly podcast for the UK motor retail industry, produced by Armchair Marketing
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Supplier News 7 OctAM Awards 2021 winner: Supplier of the Year, CitNOW
Coronavirus lockdowns made the UK motor retail industry more reliant than ever on digital channels of communication.
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Latest News 6 OctDefining the ultimate digital customer journey at AM Live
Automotive retailers will be able to benchmark their digital capabilities as CitNOW Group sets out what it deems as the ultimate digital customer journey at AM Live 2021.
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Aftersales 25 AugBumper partners with CitNOW to embed servicing payment technology
CitNOW has integrated Bumper’s buy-now-pay-later technology into its Workshop electronic vehicle health check (eVHC) tool.
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Acquisitions and deals 30 JunCitNOW Group acquires new software providers Reef and Quik
CitNOW has expanded its international portfolio with the addition of two automotive software providers, Quik and Reef Business Systems.
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Supplier News 26 MayTootle launches with promise of part exchange transparency
A new online platform to help dealers manage the part exchange process has launched.
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Digital Marketing 16 AprRetailers urged to increase engagement with female buyers using video
Retailers could be missing an opportunity to communicate with female buyers in the car-buying journey by utilising video, CitNOW research suggests.
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Digital Marketing 3 FebLive video sessions increase by 244% during latest lockdown
Dealers are increasingly communicating with customers via live video according to CitNOW, which reports a 244% increase in live sessions during the latest lockdown when compared to the Autumn lockdown period.
