Do you plan to acquire or dispose of any dealerships within the next 18 months?
- Acquire = 43.6%
- Dispose = 32.3%
- Maintain the status quo = 24.1%
Has your service retention improved in the last two years?
Have your used car sales suffered because of the new car market?
Do you operate a loyalty reward scheme that encourages customers to share their experience?
- Yes = 25.0%
- No = 41.7%
- Not yet but considering it = 33.3%
Do customers buy cars from you because of your brand, or the manufacturer's? Please leave a comment
- My dealer brand and reputation = 35.1%
- The manufacturer's brand and reputation = 51.4%
- It's about the product, not the brand = 13.5%
Will new car profits increase or decrease in 2015? Please leave a comment
- Increase = 12.2%
- Decrease = 73.2%
- Stay flat = 14.6%
How confident are you that your business's culture will be FCA compliant in 2015? Please leave a comment
- Very confident = 30.0%
- Quite confident = 30.0%
- Slightly unsure = 30.0%
- Very unsure = 10.0%
Is the regulatory environment harming or helping your business? Please leave a comment.
- Helping = 53.3%
- Harming = 46.7%
Do you expect your used car margin to increase or decrease in 2015?
- Increase = 22.6%
- Decrease = 77.4%
Colin Appleyard and Hyundai will trial an 'unmanned' car showroom. Will this be the future for motor retail? Please leave a comment.