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Do you expect your 2017 full year profits to be higher or lower than 2016's? Please leave a comment.
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Do you expect your 2017 full year profits to be higher or lower than 2016's? Please leave a comment.

  • Higher = 27.0%
  • The same = 8.0%
  • Lower = 65.0%

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Previous questions

Do you plan to acquire or dispose of any dealerships within the next 18 months?

  • Acquire = 43.6%
  • Dispose = 32.3%
  • Maintain the status quo = 24.1%

Has your service retention improved in the last two years?

  • No = 40.6%
  • Yes = 59.4%

Have your used car sales suffered because of the new car market?

  • No = 43.5%
  • Yes = 56.5%

Do you operate a loyalty reward scheme that encourages customers to share their experience?

  • Yes = 25.0%
  • No = 41.7%
  • Not yet but considering it = 33.3%

Do customers buy cars from you because of your brand, or the manufacturer's? Please leave a comment

  • My dealer brand and reputation = 35.1%
  • The manufacturer's brand and reputation = 51.4%
  • It's about the product, not the brand = 13.5%

Will new car profits increase or decrease in 2015? Please leave a comment

  • Increase = 12.2%
  • Decrease = 73.2%
  • Stay flat = 14.6%

How confident are you that your business's culture will be FCA compliant in 2015? Please leave a comment

  • Very confident = 30.0%
  • Quite confident = 30.0%
  • Slightly unsure = 30.0%
  • Very unsure = 10.0%

Is the regulatory environment harming or helping your business? Please leave a comment.

  • Helping = 53.3%
  • Harming = 46.7%

Do you expect your used car margin to increase or decrease in 2015?

  • Increase = 22.6%
  • Decrease = 77.4%

Colin Appleyard and Hyundai will trial an 'unmanned' car showroom. Will this be the future for motor retail? Please leave a comment.

  • No = 66.7%
  • Yes = 33.3%