To win more company car service contracts, dealer networks need a better understanding of leasing companies’ priorities, said Zenith Leasedrive's Mark Connor.
Service plans are not designed to be a hard sell, said Emac's Angela Barrow, but to be an offer – something your customer needs.
Motor retail is failing to provide the convenience customers expect, both online and at physical locations, says Motoring.co.uk managing director Terry Hogan
Car dealers need to see customer relationship management 'as a marathon, not a sprint’, says Emac's Graham Filmer
Franchised dealer workshops can learn a lot about upselling from McDonald’s and dentists, says author and consultant Rob Purfield.
By 2020, more than 90% of new vehicles sold will have some telematics capability, making the vehicle part of a dealer's DMS, said CDK Global's Mike Norridge
Video has led to a boost in customer confidence and satisfaction levels says Sytner, but not necessarily an increase in red work authorisations.
Motor retailing faces challenges from multiple touchpoints in the customer lifecycle leading to an inconsistent experience, says Grass Roots' Adam Goran
The core zero- to four-year-old parc declined 20% in 10 years and dealers need to be at the top of their game to fight back, said Trend Tracker's Chris Oakham
Better cars and fewer sales points will drive dealers to multibrand aftersales coverage, according to ICDP managing director Steve Young
A selection of images from AM's Aftersales Conference 2015
Tom Kirkham, divisional aftersales director of Sytner, will share his experiences on installing video services into its 13 Mercedes-Benz dealerships at the AM Aftersales Conference 2015.
Future-proofing your business and how to make inroads into profitable new areas will be top of the agenda at AM Aftersales Conference this month.
Franchised dealers could be taking a much larger share of business in the lucrative fleet sector, but are still falling short in a number of key areas, including the level and reliability of service they provide.
Car dealers are to be given insight into best identifying and capitalising on key upselling opportunities by a leading profit consultant and business author.
Franchised dealers need to build the infrastructure to meet the needs of the consumers' entire car ownership cycle.
Charles Eveson, managing director of Oxfordshire-based authorised Ford repairer Kernahan Service will reveal lessons learned from nearly 40 years in the franchised and independent sector at the AM Aftersales Conference in April.
In an increasingly fragmented aftersales marketplace, service plans can mean the difference between keeping your customers for aftersales support and future car sales and seeing them slip away to the wider market.
Managing director of the International Car Distribution Programme Steve Young is the latest speaker to be confirmed for the AM Aftermarket Conference 2015.
Customer retention and return, and how proactive marketing and innovative communications strategies can help reduce drain among existing customers will be the focus for Adam Goran, of Grass Roots at the AM Aftersales Conference 2015.
