CitNOW video best practice

Service 4 May

Video: Vindis Volkswagen Bedford - reassuring a customer about their car requiring expensive repairs
Service 4 May

Video: Gates Ford Harlow - looking after a customer with a complimentary health check
Service 4 May

Video: Flear & Thomson Kia Stirling - how professionalism builds confidence and leads to work
Sales 27 Feb

Video: Rolls-Royce Manchester - how sales exec's dedication to the brand engenders trust
Sales 27 Feb

Video: Melville Holden & Suzuki - weaving additional detail in a BMW M3 video
Service 27 Feb

Video: TrustFord Tamworth - how to balance bad news with good news
Service 20 Feb

Video: Marshall Skoda Newbury - the traffic light system used to identify urgent work
Service 20 Feb

Video: Gates Ford Harlow - how friendly and professional keeps you listening
Sales 20 Feb

Video: Hodgson Mazda Gateshead - ensuring satisfaction ahead of new car collection
Sales 8 Jan

Watch: Wearside Audi - bending the rules to secure a sale
Sales 8 Jan

Watch: Motorline Nissan Crawley - how to highlight features and talk through upgrade possibilities
Sales 8 Jan

Watch: JCT600 Peugeot Bradford - how to present cars outside your franchise
Sales 20 Dec

Watch: Cooper York BMW - how to review a used car that hasn't been prepared
Service 20 Dec

Watch: Think Ford Reading - a millennial in his comfort zone?
Service 20 Dec

Watch: Caffyns Volkswagen Worthing - making technical information understandable to motorists
Sales 1 Dec

Watch: LMC Farnham - the power of immediacy in responding with video to a customer enquiry
Sales 1 Dec

Watch: Mini Park Lane - a brilliant example of added and unexpected customer service
Service 1 Dec

Watch: Lightcliffe Skoda Warrington - ensuring peace of mind important even when no faults found
Service 26 Oct

Watch: Harwoods Basingstoke - how video can achieve the clarity an email or phone call cannot
Service 26 Oct

Watch: White Dove Cardiff - a precise and comprehensive health check

AM webinar - watch now

Winning the online car shopper with conversational approach

Our 45 minute webinar, in association with ContactAtOnce, looked at 'conversational commerce' and how it can help reduce friction for consumers in the shopping experience.

> Watch now

Automotive Management Live

Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.

When: November 8 2018

Where: Birmingham NEC

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AM Jobs

Quantity Surveyor - £55K + Car – Potential to work from home

21 July 2018, £52000 - £55000/annum + Car + Pension + Package

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