Julie Sidgwick, of Lookers Ford Middlesbrough, on why building trust is vital for happy customers
Scott Walker, Sales training manager, Swansway on current and future sales training in motor retail
Stoneacre group social media manager Charlotte Stevens says getting individual dealerships’ staff on board was key to her group’s success on Facebook
Colin Hutton, fleet director at Vindis Group, on why electric vehicles (EVs) are going to shake up the fleet market over the next two years
Louise Coates, of the Digital FordStore, Manchester Arndale Centre, on a new way of selling cars and always looking for a way to exceed buyer expectations
Nick Wells, brand manager, Alan Day VW, on the challenges of EVs and why apprentices are the future of the business
Peter Johnson, LDV UK, on why a coffee can beat social media for getting new brand information to customers
Arnold Clark’s apprentice recruitment manager, Suzanne Sherry said she still gets a kick out of seeing her recruits develop.
Isuzu’s Sean Smith on why sharing in-depth product knowledge is vital and why he gets his me-time at the gym
Kia’s Sanka De Silva believes customer service can never stand still, that his legacy spurs him on and that planning a family holiday is the best way to relax
Mitsubishi’s Lucy Collins on keeping up with changes in online car sales and why she gets a thrill from audiobooks
Benjamin Grant, digital marketing manager at Donalds Group on ensuring digital return on investment and the enduring importance of face-to-face marketing.
Phil Webb, head of cars at Honda UK, on why the new Civic means so much to his dealers and why he never wants to be introduced as ‘the boss’
An in-house architect, Phil Lambert loves the challenge of making sure Chorley Group gets the best value for money from fit-for-purpose buildings.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues