enquiry management
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Market Insight 4 Jan‘UK’s quickest car dealer’ responds to customers in a minute
The ‘UK’s quickest car dealer’ benefits from increased customer conversions thanks to an average response time of just one minute and nine seconds, it has been claimed.
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Market Insight 15 AprA fifth of consumers to buy cars 'immediately after' coronavirus lockdown
Almost a fifth of car buyers are poised to make a purchase as soon as the current COVID-19 coronavirus lockdown is lifted, according to survey data published by What Car?.
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Market Insight 9 MarUsed car sales grew 5.2% in February, says enquiryMAX
Used car sales grew 5.2% in February, says enquiryMAX Car dealers increased their used car sales by 5.4% during February as new sales faltered, enquiryMAX has found. Analysis of data from over 700 dealers showed new sales dropped by 14.5% during the month, despite a 30% jump in the number of sales leads delivered via manufacturers and a nominal 1% increase in enquiries via the web. The number of leads generated from the service department dropped by 1%, meanwhile. David Boyce, managing director of enquiryMAX, said: “Our latest analysis shows that 2018 is set to be the year of the used car. “Dealers with strong used car operations are maintaining sales momentum in a traditionally profitable area of business. “Cross-selling from the service department to sales is a low cost and efficient route to generating business, and this should be a focus for every dealer.” PCP penetration continued to grow with an increase from 65.8% in February 2017 to 69.5% in February 2018, according to enquiryMAX’s data. The number of sales completed on the first day showed a marginal decline of 1% and the average price of a part exchange increased from £7,727 to £8,659.
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Car Dealer News 8 MarHalliwell Jones customers enjoy late night car enquiries thanks to Vee24
Vee24’s online customer service has been extended to cater to late night car browsers on Halliwell Jones' website.
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Manufacturer 21 FebVolvo Car UK launches TrackBack reporting system in readiness for XC40 enquiries
Volvo Car UK has rolled out a new TrackBack reporting system in readiness for "a huge volume of enquiries" anticipated ahead of the launch of its new XC40 SUV.
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Used Cars 18 Jan
Car dealers’ used vehicle sales rose by 8.5% in December
Car retailers' online sales leads rose by 34% during December as the sector experienced an 8.5% rise in used cars during the final month of 2017, according to enquiryMAX.
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Market Insight 1 MarNearly half of consumers expect an enquiry response within one hour - Dealerweb
Consumers expect dealers to respond to their first enquiry within an hour, with some wanting it be under 30 minutes.
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Retailing 13 JanIs poor enquiry management losing car you sales?
Training staff to engage customers efficiently on every communication channel will pay off.
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