Lean Auto Retail
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Car Dealer News 31 Dec
AM200: countdown and analysis
The original AM100 contained only turnover and only slowly progressed to include profit and return on capital and a number of other performance measures. This review, for the first time, includes groups beyond the AM100.
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Opinion 12 MayGuest opinion: sustainable aftersales business should be based on unique plan for each customer
Achieving a plan for every customer, tailored to their needs and wishes, may sound like hard work, but it is entirely possible. And the reward is mighty.
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Retailing 12 SepHow Lean thinking can increase your dealership's efficiency
Lean thinking can double a service department’s efficiency, delegates at the AM Aftersales Executive Club heard, but it is not for the faint-hearted.
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Market Insight 8 Aug
Guest opinion: In defence of the defined sales process
Prof Jim Saker's view that Having a 'scientifically managed' standard sales process is inappropriate in a modern car showroom fails to tell the whole story.
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