UK Customer Satisfaction Index
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Manufacturer 7 JulSuzuki is top-ranking automotive brand for customer satisfaction
Suzuki GB has been ranked as the top automotive brand for customer satisfaction in the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).
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Market Insight 25 JanFaltering car availability blamed for record automotive customer complaints
A decline in the availability of cars during a year hampered by COVID-19 and supply constraints has been blamed for record automotive customer complaints in 2021.
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Manufacturer 31 JanAsian brands top the UK car market for customer service
The only carmakers to feature in the UK's top 50 organisations for customer service, the UK Customer Satisfaction Index, are Asian brands Suzuki, Hyundai, Kia, Toyota and Honda.
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Manufacturer 26 JulLand Rover beats Apple and tops car brands for UK Customer Satisfaction Index 2016
Land Rover has topped the automotive brands featured in the annual UK Customer Satisfaction Index (UKCSI) for 2016.
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Car Dealer News 9 MarCustomer service expert: Ensure a personal experience to win hearts, minds and loyal customers
Companies winning the hearts, minds and, crucially, custom of consumers are those which deliver a personal experience.
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Market Insight 24 AugCustomer service offered by car brands getting worse
The quality of customer service provided by car brands has gone into reverse.
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Market Insight 28 MayPoor staff lead to decline in customer satisfaction with car manufacturers
Car manufacturers’ staff incompetence and poor attitude is 'damaging consumer trust'.
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