Land Rover has topped the automotive brands featured in the annual UK Customer Satisfaction Index (UKCSI) for 2016.
Companies winning the hearts, minds and, crucially, custom of consumers are those which deliver a personal experience.
The quality of customer service provided by car brands has gone into reverse.
Car manufacturers’ staff incompetence and poor attitude is 'damaging consumer trust'.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues