Franchised car retailers benefited from a 5% rise in the volume of vehicles presented at their dealerships for maintenance, according to vehicle health check provider autoVHC.
The UK’s franchised dealerships missed out on more than £17 million worth of service revenue in the final months of 2018, according to new data published by autoVHC.
The average franchised car dealer missed out on £429 million of aftersales income by selling just 53% of urgently required work, according to the findings of autoVHC’s annual aftersales report.
Dealers are being urged to improve their workshop productivity as new car registrations begin to fall.
Recent research shows dealers are losing thousands of pounds in revenue because they are not completing vehicle health checks.
Vehicle health check provider autoVHC has raised concerns about franchised dealers’ duty of care to customers after its data revealed a failure to replace 66% of servery worn tyres.
While many general managers and dealer principals come from a sales background, the aftersales department isn't often effectively monitored.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 12 2020
Where: Birmingham NEC
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