vehicle health checks

Franchised car dealerships see 5% rise in H1 aftersales activity

Franchised car retailers benefited from a 5% rise in the volume of vehicles presented at their dealerships for maintenance, according to vehicle health check provider autoVHC.

Franchised dealers' vehicle health check oversight costs £17m

The UK’s franchised dealerships missed out on more than £17 million worth of service revenue in the final months of 2018, according to new data published by autoVHC.

Car dealerships missed out on £429m in unsold ‘red work’ in 2017

The average franchised car dealer missed out on £429 million of aftersales income by selling just 53% of urgently required work, according to the findings of autoVHC’s annual aftersales report.

Dealers urged to improve workshop productivity as new car registrations fall

Dealers are being urged to improve their workshop productivity as new car registrations begin to fall.

Guest opinion: how dealers can build consumer trust and grow aftersales revenue with vehicle health checks

Recent research shows dealers are losing thousands of pounds in revenue because they are not completing vehicle health checks.

Dealerships fail to replace 66% of severely worn tyres

Vehicle health check provider autoVHC has raised concerns about franchised dealers’ duty of care to customers after its data revealed a failure to replace 66% of servery worn tyres.

Guest opinion: Does your aftersales performance measure-up?

While many general managers and dealer principals come from a sales background, the aftersales department isn't often effectively monitored.

Guest opinion: health checks bring better customer experiences by adding value to the service proposition