AM Online

FSA mystery shopping

We have picked up that the FSA is using mystery shoppers to test retailers on their compliance in the sale of gap insurance.

It is very difficult for retailers to spot an FSA mystery shopper as they go right through the sales process to the point of the delivery of the vehicle before they declare who they are.

AM's Compliance Programme is designed to ensure retailers' sales process and supporting documentation is of the required standard and enables them to face mystery shoppers with confidence.

Full details on the AM Compliance Programme here.


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