Two decades since receiving the green light from the then Office of Fair Trading to act as the go-between for the car buyers and manufacturers, automotive watchdog The Motor Ombudsman is busier than ever.
The Motor Ombudsman is reporting a significant rise in new car disputes for 2024, revealing an 18% increase in complaints compared to the previous year.
CECRA, the European Council for Motor Trades and Repairs, has applauded a significant ruling by the Austrian Cartel Court, which found Peugeot Austria (PSA) guilty of abusing market power.
Paul Bentley, former operations director at Lookers and now a non-executive advisor at customer loyalty experts MLP, explores the topic of giving customers a reason to stay in touch.
Accurate battery health monitoring will have a huge impact on the resale value of used electric vehicles (EVs) but consensus around certification processes will be essential to build the public’s confidence.
The Association of Fleet Professionals (AFP) has updated its Dealer Standard, originally introduced in 2022, to set a comprehensive industrywide benchmark for fleet vehicle deliveries.
Staff at a branch of car repair chain Kwik Fit have been praised for alerting police to a customer who was drunk when he dropped his car off for maintenance.
More than 3,000 independent garage members can now tap in to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service.
Snows SEAT in Poole has received high praise for the "fantastic" service provided to one of its loyal customers, Imali Chislett, who recently acquired a new car through the Motability scheme.
James Hosking, AA Cars, argues that in tackling fears head-on, dealerships have the potential to not only increase sales but also build lasting relationships with customers.
AM100 heavyweight Lookers hopes to open a new Cupra dealership in Manchester’s upmarket St Ann’s Square, home to jewellers, high-end fashion stores, and al fresco dining.
John Darke, based in Louth, has once again been honoured with Ford's prestigious President’s Award for outstanding sales & service performance.
Stark generational differences in ‘Car Confidence’ exist when it comes to buying and owning a vehicle, according to a Censuswide survey of 1,000 UK drivers, commissioned by The Motor Ombudsman.
Short-term insurer Tempcover and Cap HPI are joining forces to help dealers close more sales with insurance cover ranging from one hour to 28 days.
The proportion of electric vehicles (EVs) in the UK running out of charge reached its lowest ever in June, according to new analysis by the AA motoring organisation.
JLR is set to overhauling its client interactions, both in-person and digitally, under the leadership of Costa Delis, its newly appointed UK customer experience director.
Auto Trader is celebrating retailers who deliver exceptional customer service with the launch of its Highly Rated 2024 initiative.
Car ownership remains crucial for young people, with the need for a vehicle increasing among 17-24-year-olds, Auto Trader's latest consumer analysis reveals.
James Hosking, managing director of AA Cars, discusses how best to deal with the increase in complaints about used cars.
MFL Direct, one of the UK's largest wholesale used vehicle suppliers, has relaunched its ecommerce platform after extensive research and development with car dealers.
Gates Ford which operates nine sites across Essex, Hertfordshire and Greater London has launched the iStoreDOCS platform
A majority of British drivers want more reassurance about a vehicle’s condition when buying a second-hand car, according to new research by AA Cars.
Young people find the thought of buying a car more stressful than purchasing a home, according to a new survey.
It is the third consecutive year the AM Award for Online Consumer Experience (Independent) has gone to FOW Car Supermarket.
Experts share advice on how dealers can effectively manage customer reviews and complaints to preserve the bottom line and ensure repeat business for the future
