The move by the Treasury to sound out how best to deal with mass compensation claims has been welcomed as a positive step although immediate certainty is critical for car loan providers, according to motor retail tech business iVendi.
According to a new survey, 69% of consumers now consider financing directly through dealerships as their preferred option, particularly when dealers provide clear, upfront details about financing options and costs on their websites.
Convenience and proximity are key aspects for car buyers, as Carwow's head of research Sarah Blewett outlines some of the marketplace's latest findings.
AM's Spotlight on The Customer report explores what trends and habits dealers must understand to provide the right buying experience, how dealers can help private buyers overcome their barriers to EV purchase, and how tailored experiences and great value can keep used car buyers coming back.
What consumers really want - trends and habits dealers must understand to provide the right buying experience.
The Motor Ombudsman’s latest quarterly report reveals a record increase in service and repair complaints from consumers, reflecting growing awareness of consumer rights and the economic pressures that are prompting many motorists to seek dispute resolution.
The Financial Ombudsman Service has revealed a significant 40% year-on-year increase in consumer complaints during the first half of 2024, with a total of 133,019 complaints lodged before July, up from 93,114 in the same period of 2023.
Jaguar Land Rover has appointed Angela Shepherd as its new sales director to drive its retail transformation.
Aston Martin is opening several new dealerships across the UK in a bid to help enhance customer engagement and provide personalised service.
Two decades since receiving the green light from the then Office of Fair Trading to act as the go-between for the car buyers and manufacturers, automotive watchdog The Motor Ombudsman is busier than ever.
The Motor Ombudsman is reporting a significant rise in new car disputes for 2024, revealing an 18% increase in complaints compared to the previous year.
CECRA, the European Council for Motor Trades and Repairs, has applauded a significant ruling by the Austrian Cartel Court, which found Peugeot Austria (PSA) guilty of abusing market power.
Paul Bentley, former operations director at Lookers and now a non-executive advisor at customer loyalty experts MLP, explores the topic of giving customers a reason to stay in touch.
Accurate battery health monitoring will have a huge impact on the resale value of used electric vehicles (EVs) but consensus around certification processes will be essential to build the public’s confidence.
The Association of Fleet Professionals (AFP) has updated its Dealer Standard, originally introduced in 2022, to set a comprehensive industrywide benchmark for fleet vehicle deliveries.
Staff at a branch of car repair chain Kwik Fit have been praised for alerting police to a customer who was drunk when he dropped his car off for maintenance.
More than 3,000 independent garage members can now tap in to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service.
Snows SEAT in Poole has received high praise for the "fantastic" service provided to one of its loyal customers, Imali Chislett, who recently acquired a new car through the Motability scheme.
James Hosking, AA Cars, argues that in tackling fears head-on, dealerships have the potential to not only increase sales but also build lasting relationships with customers.
AM100 heavyweight Lookers hopes to open a new Cupra dealership in Manchester’s upmarket St Ann’s Square, home to jewellers, high-end fashion stores, and al fresco dining.
There has been much discussion recently about the evolving strategies that dealerships must adopt to remain competitive in the automotive market – a space that is continuously evolving and changing at speed, says PHM Group’s Tom Carr.
John Darke, based in Louth, has once again been honoured with Ford's prestigious President’s Award for outstanding sales & service performance.
Stark generational differences in ‘Car Confidence’ exist when it comes to buying and owning a vehicle, according to a Censuswide survey of 1,000 UK drivers, commissioned by The Motor Ombudsman.
Short-term insurer Tempcover and Cap HPI are joining forces to help dealers close more sales with insurance cover ranging from one hour to 28 days.
The proportion of electric vehicles (EVs) in the UK running out of charge reached its lowest ever in June, according to new analysis by the AA motoring organisation.
