From September, the EU Data Act will require manufacturers to give vehicle owners control over their data, allowing them to share it with third parties, writes Marcel Wendt, CTO and founder of Digidentity.
AM caught up with Neil Addley, managing director of JudgeService, and discusses how his business can help dealerships improve their customer service.
Customer-facing businesses are on the frontline of both economic and regulatory change but are automotive retail dealerships tackling the challenges and finding new opportunities, asks Freeths legal expert Richard Coates.
Convenience and proximity are key aspects for car buyers, as Carwow's head of research Sarah Blewett outlines some of the marketplace's latest findings.
Paul Bentley, former operations director at Lookers and now a non-executive advisor at customer loyalty experts MLP, explores the topic of giving customers a reason to stay in touch.
Accurate battery health monitoring will have a huge impact on the resale value of used electric vehicles (EVs) but consensus around certification processes will be essential to build the public’s confidence.
James Hosking, AA Cars, argues that in tackling fears head-on, dealerships have the potential to not only increase sales but also build lasting relationships with customers.
James Hosking, managing director of AA Cars, discusses how best to deal with the increase in complaints about used cars.
It is the third consecutive year the AM Award for Online Consumer Experience (Independent) has gone to FOW Car Supermarket.
Experts share advice on how dealers can effectively manage customer reviews and complaints to preserve the bottom line and ensure repeat business for the future
Car dealerships could better engage their potential Motability customers through the use of video to help them see the adaptations available to get disabled people behind the wheel.
Dealers who cultivate a deeper understanding of their EV customers stand to develop better, longer term relationships and ultimately, create more revenue opportunities.
Good data helps car dealers keep their communications timely and relevant to ensure customers are happy. Sector specialists share their marketing expertise to help dealerships be more efficient.
Tom Seymour finds some of the methods and tools dealers’ sales teams should use to develop ICE owners’ curiosity about EVs.
Executives from Blackshaws, Peoples Group, Infomedia and Real World Analytics share best practice in customer experience and retention.
AM's 2024 Spotlight on Customer Experience & Retention Report for UK car dealers has just been published free here. It examines topics including effective post-purchase communications with customers, car dealers' complaints handling and online review processes, educating ICE car owners about electric vehicles, and identifying revenue streams as the EV aftersales parc continues to grow.
An AM Live session featuring Raj Lyons Chohan, chief executive of Affinity EV, and panellists Andrew Mouat, head of smart mobility at Scottish Power, Euan Cameron, marketing director for Peter Vardy, and Jacqui Barker, global OEM director for Keyloop, shared their insights on the challenges, opportunities and strategies for delivering an enhanced EV customer experience.
Car dealers that are not enabling test-drive booking online are disappointing three-quarters of in-market car buyers.
The 2023 AM Awards judges selected AutoBuzz as the winner of Best New Product or Service due to its novel approach to solving an issue with post-order communication
Car dealer group Brayleys Cars won the AM Award for Best In Customer Service
With Stellantis and Mercedes-Benz starting EV charging firms, and Arnold Clark buying a charger installer, experts can't agree whether it's a good, profitable step for the automotive industry's establishment.
Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.
AM's latest industry special digital report, Running A Modern Dealership, has now been published. Industry experts, prominent suppliers and franchised dealers have shared their insights into the major aspects required in running a modern dealership, including used car retailing, EV sales, finance and insurance, omnichannel customer experience and aftersales efficiency.
As car dealerships are increasingly omnichannel retailers, the expertise they provide is still appreciated by most car drivers, industry experts tell Tom Seymour
Women will soon be majority of drivers and car buyers, expert suggests, so car dealers and OEMs need to improve their marketing to "trigger" a female shopper into buying.
