Greenacre cemented its reputation for customer service excellence by becoming the sole UK car retailer to win Honda Motor Europe’s coveted Yūshū award for customer service.
Suzuki GB director of automobile Dale Wyatt praised his brand’s car retailers after scooping the Institute of Customer Service (ICS) Awards 2023 Trusted Quality Provide accolade.
A Dick Lovett Ferrari experience manager has refuted a claim that an ex-bodyguard of Michael Jackson was “ignored” by dealership staff because he was wearing a tracksuit.
Kia UK has won a Platinum Trusted Service Award from Feefo in recognition of online reviews recognising the Korean car brand’s customer service excellence.
Kia customers will be able to collect credit for free EV charging by stopping at UK retailers through a new partnership with &Charge rewards programme.
Roadside Garages Kia has been named the National Garage Star in The Motor Ombudsman’s 2022 Star Awards as fellow car retailers Glyn Hopkin, Hayselden and Listers all claimed regional awards.
Luxury and supercar retail group HR Owen claims to have introduced new technology which streamlines its online customer journey to make it “more geared towards their curiosities and desires than ever before.”
Customer loyalty is essential to car manufacturers. But does brand loyalty matter to car buyers? And what can car brands do to drive stronger loyalty?
Retailers need to face a host of challenges if they are to continue to thrive from joined-up customer touchpoints to emerging Chinese manufacturers, Sally Foote, managing director of carwow, will tell attendees at this year’s AM Live.
Consumer behaviour is constantly evolving particularly in a volatile and fast-changing market so it has never been more vital to deliver a bespoke car buying experience, says iVendi’s chief commercial officer Darren Sinclair.
Car buyers and aftersales customers need to receive a consistent experience online, in-store and across departments, CitNOW Group’s chief customer officer Carol Fairchild will tell delegates at next month's Automotive Management Live 2022 event.
Lexus has topped the rankings in the annual What Car? Reliability Survey with “exemplary” standards across its model range.
Snows Motor Group once again secured the top-place in Reputation’s annual Auto Report rankings of UK car retail groups by online reputation – with Kia the leading car manufacturer.
Tackling current automotive market challenges to nurture a loyal customer base is the key to success in a cost of living crisis, says Feefo chief customer officer Kim Burgess.
Car retailer’s priorities have shifted away from new and used car sales to improved compliance and aftersales focus.
Supply chain issues causing delays for new car deliveries are causing greater reputational damage to franchised car retailers than their manufacturer partners, a car buyer survey has revealed.
The criteria valued by consumers looking to purchase a new vehicle is changing, now they’re asking how the vehicle can improve their experience for commutes.
Honda UK’s franchised car dealers topped the Auto Express Driver Power Survey’s rankings for customer satisfaction survey.
Auto Trader is helping retailer’s showcase their 'exceptional' customer service with the launch of Auto Trader Highly Rated 2022.
Suzuki GB has been ranked as the top automotive brand for customer satisfaction in the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).
AM100 group Arnold Clark has opened its first Innovation Centre in England, which will help to educate motorists about electric cars and alternative fuel vehicles (AFVs) ahead of the UK Government's ban on new combustion engined cars from 2030.
Chorley Group emerged as the top Lancashire business for customer service in the annual Red Rose Awards.
Polestar has launched a new customer referral programme in Europe, South Korea and the United States, which applies to all new vehicle purchase methods.
Navigation and safety technology already freely accessed by motorists emerged as the services that the majority were most willing to pay for in a connected car study conducted by YouGov.
iTrackLeads is urging dealers to respond to leads as quickly as possible, after its research found that every 10-minute delay creates a 30% drop in conversion.
