opinion
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Opinion 7 DecAccessibility is key to any progressive car dealer's reputation, opinion
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker responds to a recent AM webinar, concluding that accessibility is now the key ingredient for any car retailer's reputation.
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Manufacturer 2 DecCar retail agency model will ‘put the dealer last’, says Suzuki GB boss
Car manufacturers exploring the agency model franchised car retail agreements “want to put the dealer last”, Suzuki GB boss Dale Wyatt has told his dealers.
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Opinion 1 DecTime to say goodbye to one-size-fits-all experience in automotive retail, opinion
Digital automotive retail tools can bring and end to a one-size-fits-all sales experience for car buyers, according to Keyloop chief executive Tom Kilroy.
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Opinion 30 NovPeople power will propel car retail businesses to success, opinion
People are the automotive retail sector’s biggest asset.
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Opinion 16 NovCOVID protocols have helped convince customers that car dealers really care
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker reflects on the positive impact that COVID-19 safety measures have had on customer experience in car retail.
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Opinion 3 NovCustomer experience: driving change in the automotive industry, opinion
The past fifty years has seen radical change within industries such as the automotive sector thanks to the advent of technology.
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Opinion 1 NovCar retail must put customers first amid semiconductor challenges, opinion
The consequences of the global pandemic have been profound. Like many other sectors, large swathes of the automotive industry had to scale back or even stop production in the early stages of COVID-19, with a gradual reopening as restrictions eased during 2020.
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Opinion 22 OctDon’t operate online car retail in the dark, opinion
Niall Fitzgerald, a former CEO of Unilever, once said, “Data makes your briefcase heavy. Insight makes you rich.” It’s an approach that will guide the rapid advancement of online automotive retail.
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Opinion 20 OctDelivering on ambitious EV sales targets: A pricing challenge, opinion
2021 has been a pivotal year for the automotive industry in many ways. In particular, sales of electric vehicles (EVs) have boomed in numerous countries, most notably in Europe and China.
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Opinion 18 OctManaging change for a tomorrow that is ‘never what it’s supposed to be’
The way we buy cars has undertaken a fundamental transformation over the last 18 months.
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Opinion 14 OctIs Government taking hydrogen too lightly? Opinion
In his latest opinion article for AM Professor Jim Saker considers the possibilities for hydrogen cars, posing the question 'Is Government taking hydrogen too lightly?'
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Opinion 13 OctStay close to the customer through car retail market disruption, opinion
There is no doubt that 2021 is the year of the used car for the motor industry, but with lockdowns hopefully behind us, dealers are cracking on meeting strong demand from consumers.
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Opinion 8 OctCar makers need to be 'secured by design' in connected new world, opinion
The automotive industry is evolving rapidly, with the connected vehicles market increasingly being seen as a major growth area.
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Opinion 8 SepHow OEMs must rethink cookies' use in car buyers' online journeys, opinion
Throughout the COVID-19 pandemic more and more automakers have turned to the online world to sell their cars.
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Opinion 16 AugAgency or not, data will determine the value in automotive retail, opinion
While the automotive industry attempts to keep day-to-day operations running, it is having to evaluate the megatrends and decide where to place its big bets.
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Opinion 10 Aug
Agency shift to have ‘profound impact’ on car dealerships, opinion
In his latest opinion column for Automotive Management (AM), professor Jim Saker considers the ‘profound impact’ of a shjift to agency-style franchise agreements for car retailers.
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Opinion 6 AugCOVID-19 accelerated car retail evolution but landscape remains familiar, opinion
The automotive world has been profoundly affected by COVID-19, but even before the pandemic hit the sector was undergoing a transformation in how, where, and what cars consumers wanted to buy.
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Opinion 3 AugCar retail ‘resilient’ after measured acceptance of Government support, opinion
The car retail sector’s well-considered the acceptance of Government’s COVID-19 support have left many businesses on a sound footing to deliver a successful 2021.
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Opinion 28 JulHow will car maker's evolve to combat semiconductor supply shortages? Opinion
The shortage of supply of semiconductors and microprocessors is having a profound impact on the global automotive sector, but how will car makers' strategies evolve to mitigate against the issues.
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Opinion 20 JulCar makers must 'act now' to ensure they're Fit for 55 in EU, opinion
With the publication of its ‘Fit for 55’ proposals, the European Commission has taken a key step towards its goal of reaching net zero emissions by 2050.
