The FCA takes control of consumer credit regulation on April 1 and its message to car dealers is simple: Put the customer at the heart of your business ... and prove it

FCA inquiry found a lack of transparency about price and cover of add-on insurance products

The FCA requires consumer credit business such as car dealers to abide by 11 principles of business

The FCA has imposed heavy penalties for breaches of its rules in other business sectors

Forthcoming changes in consumer credit regulation may help dealers to get better penetration rates on warranty sales

'Ill wind' boost for F&I: Credit crunch has resulted in a big increase in the demand for dealer finance.

Car manufacturer data can help franchised dealers spot the right time to target finance renewals.

Used car HP and PCPs are forecast to increase, but dealers still face challenges