Spencer Halil, director of Alphera Financial Services, why car dealers need better standards of training when it comes to finance sales.

Zara Ross, Ben's chief executive, on mental health and well-being in motor retail and how the charity provides integrated support for the industry

Marketing Delivery MD Jeremy Evans explains what dealers can do about their data protection concerns

Cap HPI managing director Chris Wright on international growth, the importance of valuations based on robust data and the impact of GDPR and WLTP on dealers

Suppliers of dealership management systems (DMS) say they are working hard to meet dealers’ demands for better third-party integration

Suppliers of dealership management systems need to do better on integration with third-party systems, reliability and cost, say motor retailers

David Martell, the chief executive of charging point supplier Chargemaster, on what the future holds for the EV market and how it will affect car dealers

Tim Smith, group strategy director at internet software and services provider GForces, on mobiles, manufacturer deals, and global expansion.

The president of CDK Global explains why the software company is giving its dealership management systems more of a market focus.

Tim Smith, Black Horse’s head of motor finance, explains why increased scrutiny of PCPs is a direct result of their success.

Martin Forbes, MD at Cox Automotive, Retail, Media & Data Solutions on increasing his brands’ awareness and the new markets on his radar

Bridgestone’s MD and sales and marketing director explain the UK’s bad tyre habits, the impact of driverless cars and why safety always comes first.

EMaC managing director John O'Donnell outlines the benefits of service plans for dealers, how technology affects the market and how to deal with complaints.

Mike Dennett, managing director of BMW Financial Services, on how PCPs affect the market, the impact of the FCA and BMW’s digitally disruptive partners.

Joanna Swash, Moneypenny’s managing director, explains why outsourcing overflow calls to trained handlers makes sense for dealers.

Jair Marrugo, the boss of Mapfre UK, talks about adapting to Brexit and car dealers’ rising opportunities with online insurance sales.

Classified sites believe telling car buyers how good (or not) a price is will boost sales and build trust, but some dealers fear it will drive down prices.

Trevor Mather, Auto Trader's chief executive, on competitors, the threat from manufacturer direct sales and the implications of Brexit

Sophisticated software is key to getting accurate valuation estimates that keep customers on-side.

Finance companies have adapted well to enhanced legislation, but say they are working hard to anticipate future changes to the industry.

Car-buyers increasingly expect a seamless online-to-showroom experience, including the opportunity to organise finance options.

Will Brexit provide fresh stimulus and opportunities to the auction and remarketing sectors?

Facing manufacturer target pressure, more dealerships are seeking aid in selling their F&I packages.

Outsourcing can save money, bring in expertise and cut headcount, but dealers say trust and service levels are vital for a supplier partnership to succeed.

Contract tenders give you the chance to choose the right supplier to suit your business – just remember it’s not all about price.