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After Sales Executive

  • Job added:   10 June 2022
  • Salary :   £24000 - £26000/annum
  • Location :   Marlow
  • Job Type :   Permanent
  • Reference :   216776809
  • Company :   CV-Library
We have an exciting opportunity for our market leading client based in Marlow. They are looking for an After Sales Executive to join their fun and friendly team. The successful candidate will provide high-quality telephone and email aftersales support to customers.
  
Key Responsibilities:

Assist the business to meet its statutory after-sales obligations and customer T&C’s to deliver high levels of customer service.
Ensure the warranty policy is administered in the best interests of the company and the customer.
Authorise collections and arranging of necessary repairs under warranty.
Liaise with service centres regarding the warranty claims process and to keep accurate records of warranty submissions, rejections, and goodwill claims, including warranty claim validation.
Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations.   
Key Skills Required:

Good knowledge of After Sales Support within a Call Centre and After Sales Support environment
Ability to understand product specifications, technical information, and spare part drawings
Strong analytical and MS Office Skills
Excellent time management and goal orientated focus
SAP knowledge is preferable

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