Up to £28,000 depending on experience
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A brilliant new opportunity in our business has arisen, we are looking for a confident, professional, driven individual to join our Quality Assurance team as an Aftersales Specialist.
Reporting into the Head of Quality this is a opportunity for someone that provides excellent customer service, prioritises customer experience, enjoys being proactive and solution focused.
The purpose of this role is to add further credibility to our great range of Wolseley Own Brand products, by providing excellent customer aftersales service to installers and end-users, where customers need support and advice. They will support continuity of sales, where product concerns have been identified, working with suppliers and manufacturers to contain problem stock while maintaining sales of good stock.
They will also work to manage/coordinate solving and fixing of problems, acting as the voice of the customer, feeding warranty and returns data into the Supplier Quality function, to avoid any failures in new product launches in the future.
Up for the challenge? Here’s what we’d like you to be/have:
We are looking for someone that has a warm, friendly nature, who will use their initiative and think on their feet
Customer service background, strong relationship building skills, a good listener and a natural problem solver.
Proactive, creative in thinking of actions to implement change and solutions
Microsoft Office, particularly Excel to manage and work data into a format that can be presented at all levels
Here’s what we can offer you:
With us, there’s always opportunity to enhance your skills through our award-winning talent development scheme which offers a wide range of courses and professional qualifications for all levels.
Our people get benefits including:
Annual bonus scheme
Award winning pension plan – matched up to 9%
Holiday - 23 days increasing to 25 after 2 years’ service
Staff discounts on hundreds of retailers
Free access to health & wellbeing tools and initiatives
Wolseley UK is a leading plumbing, heating and cooling trade specialist merchant in the UK. We pride ourselves on excellent specialist know-how, being easy to do business with and making sure we deliver on our promises
You can apply this job via clicking the button below.