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CRM Controller

  • Job added:   28 July 2022
  • Job Type :   Other
  • Reference :   InAutomotive-387817
  • Company :   Bowker Motor Group

Bowker Motor Group is recruiting a CRM Controller for their BMW, MINI & Motorrad Centres on Preston Docklands, working within the award-winning Group Marketing Department.

We’re looking for a conscientious and tenacious individual with attention to detail to work with our Sales and Aftersales teams to build long-term lasting relationships with our customers, ensuring an exceptional ownership experience. A professional and confident telephone manner is essential.

Duties include:

  • Efficiently administer digital enquiries, customer complaints and the maintain centre database
  • Administration of concluded customer sales files
  • Customer communication administration
  • Monitoring and reporting on GDPR consent
  • Working with Sales Managers to ensure enquiries are updated timely and accurately in accordance with BMW Group standards

Working hours are Monday - Friday, 8.30am - 5.30pm, in-Centre, with remote weekend cover on a three-weekly rota basis to fulfill customer enquiries (in exchange for time off in lieu).

Candidates will ideally have a customer relationship background with a strong customer focus. A passion for delivering the highest levels of customer service is essential; with CDK/Keyloop database experience being a distinct advantage.

Benefits of working for this successful, family-owned retailer Group include:

  • 23 days holiday a year plus bank holidays, increasing to 25 days after 5 year's service
  • On site car parking
  • Preferential rates on BMW and MINI through the Group staff car scheme
  • Company pension scheme
  • Training, coaching and development funded
  • Incentives and rewards
  • Regular promotions from within
  • Free tickets to local and national events
  • Staff social events

If you can demonstrate the required skills and enthusiasm, please send your CV with letter of application.

 

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