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Customer Service Manager

  • Job added:   28 July 2022
  • Job Type :   Other
  • Reference :   InAutomotive-387919
  • Company :   Carshop

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. We have ambitious growth plans that will see us nearly double in size in the next few years.

In 2021 we were named Glassdoor’s #35 best company to work for in the UK.

Are you ready to grab the wheel and start your engine on a new customer service career?

 

WHAT WILL I BE DOING?

Your role as the customer service manager is to support the store retail and brand operation to ensure world-class customer experience. You will inspire, lead and coach other departments to drive positive customer feedback.

This role includes management the customer service functions in the store to ensure a positive customer experience and providing weekly reporting and analysis of customer metrics and identify trends/issues.

The main goal of this role is to act as the store and customer ambassador constantly look for improvements while protecting and promoting the brand.

 

WHAT DO I NEED TO BE SUCCESSFUL?

A truly clear and demonstrable background in customer service at a manager, supervisor or team leader level is essential. Managing a team is a massive part of this role so you must be familiar with that.

You will need to have excellent communication skills, emotional intelligence, and a desire to resolve issues. If you have experience handlining difficult customers and complaints that would be a massive bonus to this role.

The only thing we NEED from you is a Full UK/EU Driving License.

 WHAT CAN I EXPECT?

A brilliant working environment, ongoing training and a fully mapped career path to the top!
Basic: £35,000
OTE: £43,000
Car Allowance: £450 per month

Other than that you will get 33 days annual leave (inclusive of Bank Holidays), discounts on cars bought from CarShop, a very wide reaching corporate discount scheme and much more.

 

CARSHOP RECRUITMENT PROCESS

If you are successful you will be invited for a face to face interview in our store.

CarShop welcome applications from all walks of life, we encourage diversity of all kinds in our offices, prep centres and stores and we think that anyone and everyone can be a part of that.

We do not discriminate in our process in any way shape or form and if you need proof of this, just walk into one of our fabulous stores and see for yourself. 

You may also have experience of: Store Manager, Retail Manager, Office Manager, Team Leader, Customer Service Manager, Customer Service, Customer Experience Manager, Customer Experience, Client Experience Manager, Client Experience, Retail Services, Brand Experience Manager, Brand Experience, Business Manager, Branch Manager, Senior Customer Service Advisor, Customer Servic Advisor etc.

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