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Retention Manager - BMW Sales and Aftersales

  • Job added:   2 October 2020
  • Location :   Tunbridge Wells
  • Job Type :   Other
  • Reference :   InAutomotive-10393963
  • Company :   Arden Group

Arden Tunbridge Wells is part of an independent BMW and MINI retailer group,  offering the benefits of a family run business and performance of a multi-national!

We are looking for a Retention Manager to join our BMW Retailer in Tunbridge Wells ! This role is ideal for an experienced marketing, database or CRM manager, or a sales executive who is ready for the next challenge!

Our ideal candidate will have prestige sector motor industry experience, be computer savvy, be self-motivated and target driven, as well as have the skill set required to work within dynamic sales and aftersales teams.

This role is to increase the number of Customers visiting the Retail Centre whilst ensuring existing customers remain loyal. This requires internal departmental collaboration, timely and relevant communication and the delivery of exceptional customer service.

This objective will be achieved through the development and implementation of a sustainable and effective customer retention and marketing strategy. This will require local opportunity to be identified through effective use of the MIS Aftersales system, Business Intelligence, along with all database systems available to the business and outbound activity and events delivered

We offer a competitive package which will be linked to the experience of the successful candidate.

In addition to this outstanding package, we offer a pension plan, beneficial car scheme and "cycle to work"  programmes to our employees.

If this sounds like you - please apply!

 About us:

Arden Tunbridge Wells Limited is an established and growing automotive independent in the UK, with offices in Maidstone & Tunbridge Wells, Kent. The company has successful retailers: BMW, MINI and MOTORRAD – each offering sales, service and parts facilities.  The business offers career opportunities, state of the art showrooms, service centres, training resources and very competitive earnings packages.

If you see yourself in the above position and would like to find out more about what it is like to be part of the Arden Maidstone family, please apply now!

Thank you for submitting your CV for the vacancy at  the Arden Group .  For further information regarding Arden Tunbridge Wells Ltd and BMW Group UK please visit our websites.

We will be assessing the applications over the next month and will be contacting the shortlisted candidates for interviews thereafter.  Should you not hear back within 30 days of your application, please consider your application unsuccessful on this occasion.  You are welcome to re-apply for any future roles advertised on our websites or via the internet. 

Please note, in accordance with the General Data Protection Regulation which is in effect from 25th May 2018, your CV will be held for no longer than six months in our records, after which time it will be securely destroyed unless you are successful in securing employment with us, in which case it will form part of your employment record.

Ahead of being invited to an initial interview, you may be required to complete tasks that assist us in the fair shortlisting of candidates.  These tasks will vary depending on the vacancy, but usually include a maths and a written exercise and a department specific task. Those candidates meeting the necessary standards and criteria will then be invited to participate in the recruitment process.

A copy of our Employee Privacy Statement is available on request.                                                                        


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