Renault Cardiff seeks an experienced Automotive Service Advisor to join our aftersales. The role will be based at our Dealership on Penarth Road, Cardiff (CF11). Previous dealership service advisor experience is essential for this role.
The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
We are looking for a confident and organised automotive service advisor who is used to delivering a professional experience to customers both face-to-face and over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced.
A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or Keyloop / CDK Drive will be prioritised.
Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.
The hours for this role are 8am to 6pm Monday to Friday with one hour for lunch, and 1-in-3 Saturday mornings on rota from 8:30am to 12:30pm. Further overtime is occasionally available on request.
In return we offer a basic of £26,467 per annum, comprising £25,300 pa for weekday work plus 1-in-3 Saturday mornings paid at time and a half @ £1,167 pa. We also have a monthly Service Advisor bonus scheme, OTE £30,360 pa plus additional commission on Service Plans.
Fringe benefits include 24 days annual leave + the 8 bank holidays, pension scheme, staff discounts on products and services, and excellent career prospects within the corporation.