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Service Reception Manager

  • Job added:   24 July 2022
  • Job Type :   Other
  • Reference :   InAutomotive-377812
  • Company :   Marshall Motor Group

“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”

The Role

Marshall Motor Group are currently recruiting for a Service Reception Manager to join our Marshall Nissan Maidstone dealership. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.

 Responsibilities

  • Provide day to day guidance and direction to a team of Service Advisors
  • Ensure the highest level of customer care and satisfaction are delivered at all times
  • Identify areas of improvement for the service reception department to improve performance and customer satisfaction
  • Plan ahead and manage time effectively to ensure all tasks are achieved
  • Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

 Required Skills and Experience

  • Ideally you would have some experience in a similar role within a vehicle dealership
  • Ability to remain professional, calm and positive at all times
  • Approach tasks eagerly and cooperate fully when requested
  • Proactive mind set
  • Positive, can-do attitude
  • Outstanding organisation and time management skills with the ability to work to deadlines

 The Company

Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing! Benefits available to our colleagues in addition to generous salary packages include:

  • Comprehensive Tool insurance at no cost to you
  • Colleague discounts on new and used vehicles, parts and servicing
  • MAVTA reward and recognition awards
  • £1,000-£2,000 Colleague Referral Bonus
  • Marshall Rewards discount shopping portal
  • Life assurance at no cost to you

You can apply this job via clicking the button below.

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