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Motability dealers improve customer service

Hundreds of Motability dealers have signed up to take part in improved customer service training.

Designed to increase awareness and confidence when dealing with disabled customers, the training will give a greater understanding of disability issues, enabling dealers to improve their service to customers of the Motability Scheme.

The specially devised training module will be available online and features a test which dealers must pass in order to successfully complete it. The training addresses the following areas:

  • Developing a good understanding of the requirements of Motability customers
  • What sort of help is appropriate in relation to different impairments
  • Improved interaction with disabled customers including the etiquette in asking disabled customers if they need help
  • Better understanding of the Disability Discrimination Act.

    Mike Betts, chief executive of Motability Operations, says: "Motability Operations places the utmost importance in customer service and this enhanced training has been developed in response to customer feedback. It’s also a good way of making sure that all our dealers are aware of the requirements of the Disability Discrimination Act."

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