Designed to increase awareness and confidence when dealing with disabled customers, the training will give a greater understanding of disability issues, enabling dealers to improve their service to customers of the Motability Scheme.
The specially devised training module will be available online and features a test which dealers must pass in order to successfully complete it. The training addresses the following areas:
Mike Betts, chief executive of Motability Operations, says: "Motability Operations places the utmost importance in customer service and this enhanced training has been developed in response to customer feedback. It’s also a good way of making sure that all our dealers are aware of the requirements of the Disability Discrimination Act."