The customer care award, sponsored by Arval, is looking for the company that offers exceptional customer service in every part of the business. It is open to franchised and independent dealers, repairers and bodyshops.
Carter & Carter will carry out mystery shopping, assessing everything (where applicable) from new car sales, used car sales and service/repair to enquiries and complaints handling.
The winning business will embody the following qualities:
It’s now easier than ever to enter the AM Awards. Simply go to www.am-online.com and click on the AM Awards link to enter online, or contact Helen Bateman on 01733 468259, helen.bateman@emap.com for an entry form. The deadline is November 10, 2006.
The form itself has been simplified and now takes less than 15 minutes to complete. Carter & Carter will carry out the assessments for all the retailer and aftermarket categories and, of course, the customer service award. This will be through a combination of on-site interviews and phone-based mystery shopping (customer service is phone-based only).
AM and Carter & Carter will draw up a shortlist of companies for the judging panel: Stephen Briers, AM editor; Chris Oakham, Trend Tracker/analyst; John Whiteman, managing director, ICDP; Piers Trenear-Thomas, analyst; Nick Pratt from Carter & Carter.
The AM Awards winners will be announced at the prestigious black tie ceremony at the ICC, Birmingham on February 21, 2007.
AM Awards categories
Headline awards
Hall of Fame
Personality of the year
Retailer of the year
Carmaker of the year
Retailer
Group – more than 10 sites
Group – up to 10 sites
Dealership – more than £10m turnover
Dealership – up to £10m turnover
Used car retailer
Aftermarket
Bodyshop of the year
Repairer of the year
Carmaker
Best new car
Best used car
Innovation
Customer service award
Recruitment
Training
Innovation in property
Marketing
E-commerce
Website of the year
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