AM Online

Suzuki hits 100 with master technician programme

One hundred master technicians have now graduated through Suzuki's master technician programme.

All new technicians joining Suzuki dealerships register for the New Dealer Technician Course (NDT), the first step towards achieving the accredited, senior and ultimately master technician qualifications.

Suzuki’s national training strategy was launched in 2002, supported by an e-learning format which was introduced in 2006.

James Richardson, Suzuki national afterSales manager, said: “The training is designed to be flexible as well as thorough.

“Our technicians are able to access their training modules online at any time using their individual web ID.

“Each level is divided into different subject modules, all of which require an 80% pass mark before the technician can move up to the next stage. Passes remain valid only for a set period of time, which encourages momentum in the technicians’ study and steady progress.”

A further 144 technicians are currently working through the master technician modules and Richardson said getting more technicians to that level will directly support Suzuki’s customer satisfaction targets by providing prompt “right-first-time” service.

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Login to comment

Comments

No comments have been made yet.