Toyota creates fleet charter

Toyota and Lexus launch new fleet charter

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1 November 2012

Toyota and Lexus have drawn up a new fleet charter which sets out how it plans to meet expectations from corporate sales.

All Toyota and Lexus business centre dealerships promise same-day access to a business manager or sales executive and the availability of demonstrator vehicles for up to two days.

Dealers will also provide information about funding options and tax matters, such as benefit-in-kind rates and whole life costs. Requests for quotations will be responded to within 24 hours.

Aftersales commitments

Express servicing available – including for major services – with two technicians completing work in less than 90 minutes.

Both brands are operating a same day delivery on parts ordered before noon.

Ewan Shepherd, general manager Toyota and Lexus Fleet Services, said: “Our fleet charter makes clear the range of services and commitments we offer our business customers, and shows how we are addressing the issues that are important to them, such as pricing, prompt and professional service and helping them keep their vehicles safe and on the road."

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archie - 01/11/2012 11:39

Same day appointments to speak to a salesman,now that's really groundbreaking,what was it before?
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- tomseymour - 01/11/2012 11:48
  
  @archie - Good point. A lot of this stuff seems to be things you would expect anyway. Are most other brands doing 2 day demos and speedy servicing? I suppose laying out what they will do just makes it easier to identify what you can expect as a fleet customer.
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Bob Chambers - 02/11/2012 09:05

This is something that should be standard and every manufacturer should be offering this sort of service.This is not something that is allian to manufacturers especially the ones that have an LCV/HGV side to their business, they offer 24hr servicing, next day parts deleivery etc. etc. The car only manufacturers need to realise that when a business car is off the road then the drivers company is loosing money and possibly contracts. Therefore, my advice to car only manufacturers is to focus on the local fleets and businesses, assume they are very busy people and take the product and service to them
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