Mondial Assistance UK says it is ‘supporting Volvo Car UK in its quest to boost customer loyalty’ with a new contract to introduce Service Activated Roadside Assistance (SARA).
Under the agreement, Volvo customers who have a full manufacturer’s scheduled service carried out at a Volvo authorised repairer, are given 12 months complimentary Volvo Assistance, operated by Mondial Assistance.
David Baddeley, customer service director at Volvo, commented: “Our partnership with Mondial Assistance has enabled us to bring real value to our customers, not just in terms of peace of mind, but through financial savings too.
“Through SARA our customers are benefiting from a new level of service when they need it most, ensuring they enjoy the quality care expected from the Volvo brand.”
Lee Taylor, automotive director of Mondial, added: “Being awarded this programme is testament to the strong and growing relationship we have built with Volvo Car UK in recent years. The Volvo Service Promise is setting a new standard across the industry and is a programme Mondial Assistance is delighted to be part of.”