Family-owned dealer group Harratts has added independent customer reviews to its website.
The group has signed up with JudgeService to offer the reviews and has had 303 reviews already submitted and has a 89% “would recommend rate”.
The Wakefield-based company, which has 13 dealerships and employs 300 people across Yorkshire, has incorporated the service as part of a long-term strategy to move the business towards a more structured, process driven group which is recognised for its five-star customer service.
Andrew Venn, Harratts head of operations, said: “Implementing an independent review service is part of our long-term strategy to monitor and maintain our award-winning customer service.
“Through JudgeService we can not only highlight our customer care credentials further, but take on feedback to ensure we continue to offer an unrivalled service.
“With 89% of reviews recommending Harratts to others, potential car buyers don’t need to take our word on how good we think we are, they can read reviews from those who’ve already dealt with our fantastic sales team directly.”