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Swansway wins fleet award

Company car drivers have voted Swansway as the best fleet dealer group for new vehicle sales this year.

Swansway topped the category in the Experteye awards for providing the best service to fleet drivers in the ordering and delivery of vehicles.

The data was drawn from Touchpoint, Experteye’s driver satisfaction survey which requests driver feedback after key events such as vehicle delivery, servicing, tyre replacement, windscreen and glass repair & replacement, vehicle breakdown, use of pool vehicles and when a driver suffers an accident.

Swansway won the accolade based on feedback drawn from 6,000 drivers of leased vehicles during 2013, and the award was presented to Sarah Eccles, the dealer group's fleet director at a ceremony in Mayfair; an event which covered nine different Experteye fleet and automotive award categories in total.

“I’m delighted to present this award to Swansway, a tough category to win because it is based purely on direct driver feedback taken immediately after delivery of their new vehicle when the service experience is fresh in their minds,” said Rick Yarrow (pictured right), managing director of Experteye.

“All results are based on independent feedback we receive from company car drivers, making Swansway deserved winners of the best fleet dealer group for new vehicle sales for 2014.”

Eccles said; “Swansway is a family owned and run business; we live and work by our core values of caring, honest and proud and by doing this we try to give our customers the experience we would like to have ourselves.

“What makes us particularly pleased with this award is that it comes from our customers and there can be no greater accolade than that.”

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