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EMaC celebrates £200m aftersales revenue result

EMaC managing director John O’Donnell

EMaC has reported continued year-on-year growth after more than £200 million of aftersales revenue was generated by its service plans in the last 12 months.

EMaC managing director John O’Donnell (pictured) claimed that the figures "confirm that consumers have an appetite for budgeting for the upkeep of their vehicles". 

O'Donnell said that, at a time when dealers' profit margins were being squeezed ever tighter, service plans had presented an ideal opportunity to boost their revenue streams.

He also claimed that the products had dramatically improved customer loyalty for EMaC's customers, with retention rates increased to as much as 60% when a service plan is in place, as opposed to 22% without the plan.

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