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FCA Group launches appointment-free Mopar Express Lanes servicing

Technicians move around a busy FCA Group workshop

The FCA Group has launched a new booking-free while-you-wait express servicing offering for customers of its Fiat, Jeep, Alfa Romeo and Abarth brands.

The manufacturer brand said in a statement issued this week that the new Mopar Express Lanes service is available across 103 UK retail locations and aims to get aftersales customers back on the road within an hour.

It said that the service “requires no pre-booking” and is available “across a range of routine repairs”, uses genuine parts guaranteed for two years and fitted by manufacturer-trained technicians.

Replacement tyres, bulbs, oil and filter changes, batteries, brake pads and discs, wiper blades, air conditioning sanitisation and free vehicle health checks can all be completed as part of the speedy aftersales offering, it said.

John MacDonald, UK director of Mopar, said: “Customer habits are changing and people generally don’t have a lot of spare time these days.

“With Mopar Express Lanes we’re offering the peace of mind and expertise of our franchise retail network but with all the convenience of a fast-fit service.”

Various manufacturers have launched initiatives that attempt to speed up the service offered by the aftersales departments within their franchised retail network.

Volvo’s VRE corporate identity put two technician servicing at the core of its bid to improve efficiency.

Ford of Britain, meanwhile, has been rolling-out its QuickLane fast-fit network during 2019, with its AM100 retail group, TrustFord, looking to satify customers' appetite for speed and convenience at new locations across the UK.

TrustFord's latest QuickLane opening was completed in Colchester on November 20. 

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  • hetty - 29/11/2019 13:00

    is that the best they can do to try and keep whats left of their network in business ? Pathetic !!!