service maintenance and repair
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Manufacturer 19 AprVauxhall offers 12-months’ free roadside assistance with each annual service
Vauxhall is offering all its franchised retailers’ service customers 12-months’ free roadside assistance from the RAC as part of a new ‘Here For You’ aftersales promise.
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Aftersales 15 MarCar retailers' aftersales retention relies on well-maintained customer data
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
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Aftersales 15 MarHow aftersales efficiency can ramp-up profits and positive customer outcomes
Automotive Management (AM) explores how to overcome the workshop inefficiencies that are losing car dealerships thousands, perhaps millions, of pounds every year.
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Aftersales 14 MarPlugging the gaps for EV-trained technicians
Car retailers' aftersales departments need to take action to keep pace with dramatic changes in the sector such as electrification, automation and digitisation.
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Supplier News 18 FebRaban's plan for Lookers, BMW i4 drive and servicing spotlight - AM magazine
Chief executive Mark Raban discusses his plan to move Lookers forward in the new issue of AM magazine after a difficult period in the AM100 dealer group's history.
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Aftersales 2 FebNetwork targets Volvo owners with free puncture and windscreen chip fixes
Volvo Car UK is claiming an industry first in its launch of a free of charge repair service covering windscreen chips and tyre punctures.
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Aftersales 16 DecCazoo partners with WhoCanFixMyCar to launch CazooCare servicing and MoT plan
Cazoo has partnered with WhoCanFixMyCar to launch two and three-year CazooCare servicing and MoT plans for its UK customers at point of purchase.
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Supplier News 8 DecPlatform launched to help dealers develop longer customer relationships
A new technology platform has been launched to help dealers drive longer customer relationships and greater lifetime value.
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Aftersales 3 DecHalfords servicing totals 604 sites after £62m National acquisition
Halfords has redoubled its focus on offering vehicle servicing and tyres with the £62 million acquisition of the National service centre network.
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Aftersales 2 DecVolkswagen offers winter servicing discount
Volkswagen’s range of service plans, as well as the new All-in integrated aftersales service package, are subject to a 25% discount until December 15.
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Aftersales 17 NovIsuzu UK dealers offer customers free 38-point safety check
Isuzu UK franchised dealers will offer customers free windscreen wipers and a 38-point safety check as part of its new Quick Check programme.
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Car Dealer News 5 NovTarnock Garage prepares for move to new Ford service centre
Tarnock Garage, the Ford Service centre in Tarnock, Somerset, is set to move premises next summer.
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Aftersales 26 OctVehicle maintenance sector gets new quality stamp for repair data
The European Independent Automotive Data Publishers Association (ADPA) has launched a new quality label.
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Aftersales 3 SepATS Euromaster expands mobile van fleet and hires new technicians
Tyre service and maintenance provider, ATS Euromaster, has expanded its mobile van fleet to meet surging demand for mobile servicing.
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Aftersales 25 AugiGarage app to bring dealerships and customers closer together
A new iGarage mobile phone app that directly connects car owners and dealerships is set to launch in the UK in September.
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Supplier News 24 AugVehicle Vision extends Audi Cam contract for further three years
Audi UK have selected Vehicle Vision as the provider for their dealer network aftersales video solution, Audi Cam.
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Technology 16 Jun
Keyloop and Solace develop live in-car service booking platform
Keyloop has partnered with Solace to develop a prototype in-car service booking platform that links drivers with dealers.
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Aftersales 4 JunEurorepar Car Service backs campaign to support motor trade
Eurorepar Car Service has pledged its support for a government petition to provide an action plan and offer financial support for the motor trade.
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Aftersales 2 JunEurorepar Car Service partners with IMI to offer membership discounts
Eurorepar Car Service is offering a discount for members of the Institute of the Motor Industry (IMI) who wish to join the network.
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Manufacturer 1 JunToyota/Lexus launches 10-year warranty through service-activated Relax scheme
Toyota and Lexus will drive franchisees' aftersales customer retention by extending the warranty on its cars to 10 years and 100,000 miles through its new service-activated Relax scheme.
