service maintenance and repair
Aftersales 17 Mar
Research finds average retailer risks £59,145 of aftersales opportunity
Recent research has revealed that the average retailer has £59,145 of aftersales opportunity at risk due to poor data health.
Aftersales 3 Mar
Younger drivers want reminding of deferred aftersales work
78% of younger drivers (aged 18 to 24) would welcome contact from a workshop between services to check if deferred work needs to be carried out.
Car Dealer News 16 Feb
Dealers going ‘above and beyond’ to test and inspect vehicles for sale
Dealers are going above and beyond obligated checks to ensure they receive a high-level of testing and inspection before sale, research by WMS Opteven has shown.
Aftersales 30 Jan
Falling new car sales make aftersales retention a 'number one priority'
Franchised workshops should consider aftersales retention as "a number one priority" as the impact of three years of falling new car sales start s to tell.
Supplier News 11 Nov
VWFS offers Black Friday deals on service plans
Volkswagen Financial Services (VWFS) is offering Black Friday deals on service plans, with offers going live on November 14.
Aftersales 28 Oct
Dealers urged to combine MOT and vehicle service alerts
Marketing Delivery have urged dealers to combine MOT and vehicle service alerts to help maximise aftersales conversions.
Aftersales 26 Oct
‘No clear advantage’ for EVs when it comes to servicing, says Epyx
Electric vehicles (EVs) are failing to show a clear advantage over petrol and diesel cars and vans when it comes to servicing, research by Epyx has found.
Aftersales 21 Oct
London gets UK's first service hub for EV brand Volta
Tottenham in London has been chosen as the site for the UK's first service and maintenance hub for the electric vehicle brand Volta Trucks.
Aftersales 21 Oct
Independent garages are winning customers through missed service plan sales
Franchised dealers who fail to sell cars with service plans are losing one-in-five customers to independent garages for servicing work.
Aftersales 18 Aug
Mixed opinions about robustness of EVs as marketing firms clash
Opinions seem mixed about the robustness of EVs, as two motor industry suppliers have come out with opposing claims about their MOT reliability based on their own data and observations.
Aftersales 12 Aug
Dealerships warned off labour rate ramp up to mitigate EV service savings
Dealerships have been warned against unduly increasing their workshop labour rate as electric cars and vans become commonplace or risk losing major customers.
Aftersales 9 Aug
Demand for mobile tyre replacement continues to rise
ATS Euromaster has seen the requirement for its mobile tyre service increase rapidly over the last two years, which it attributes partly to an increase in consumers expecting goods and services to be delivered at their homes.
Aftersales 22 Jul
Fix Auto Cheltenham move into new repair centre
Fix Auto Cheltenham has relocated into its new repair centre following £400,000 investment.
Aftersales 13 Jul
How workshops might adapt to electric vehicle repairs and services
Aftersales departments need to be prepared for a substantial change to their business model in the coming years as plug-in vehicle sales create a complex world with lower maintenance and new skills and equipment needed.
Aftersales 12 Jul
Six in 10 car repairers expect to raise prices to restore profitability
Independent garages and franchised dealer workshops are feeling the strain from the cost of living crisis, as their energy costs bite while some motorists are cutting back on maintenance spend.
Aftersales 10 Jun
MP visits Bristol Street Motors service centre to discuss investment
The chair of the House of Commons Education Select Committee Robert Halfon MP has visited Bristol Street Motors Harlow Peugeot Service Centre to hear about a £1m investment in the site.
Manufacturer 19 Apr
Vauxhall offers 12-months’ free roadside assistance with each annual service
Vauxhall is offering all its franchised retailers’ service customers 12-months’ free roadside assistance from the RAC as part of a new ‘Here For You’ aftersales promise.
Aftersales 15 Mar
Car retailers' aftersales retention relies on well-maintained customer data
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
Aftersales 15 Mar
How aftersales efficiency can ramp-up profits and positive customer outcomes
Automotive Management (AM) explores how to overcome the workshop inefficiencies that are losing car dealerships thousands, perhaps millions, of pounds every year.
Aftersales 14 Mar
Plugging the gaps for EV-trained technicians
Car retailers' aftersales departments need to take action to keep pace with dramatic changes in the sector such as electrification, automation and digitisation.