AM Online

Post-lockdown aftersales opportunity beckons for car dealers

An automotive technician checking a vehicle's tyres

Motorists concerns about the impact of extended period of inactivity on their vehicle is likely to fuel car dealers' aftersales operations when the COVID-19 coronavirus lockdown is lifted. 

A survey of 1,414 vehicle owners conducted by Click4reg found that two thirds (69%) of drivers have learned basic maintenance tasks such as checking their car’s oil level, since the lockdown started.

However, a significant proportion of drivers remain clueless when it comes to vehicle maintenance.

More than half of those surveyed said they are unable to perform tasks such as replacing headlight bulbs or windscreen wipers, while just 8% said they would be able to replace their car’s battery.

Breakdown and recovery agents, such as the RAC and The AA, expect to see a surge in callouts as the British motoring public attempt to recommission their vehicles at the end of the lockdown.

Vehicle roadworthiness is expected to suffer the coronavirus lockdown means some key maintenance and inspections will be deferred, including MOT tests, which have been extended for six months.

A number of car brands have extended the official service intervals for their vehicles, in order to preserve customer warranties during the pandemic.

Cars parked for extended periods could require a new battery, but also tyres could become damaged due to flat spots.

Some fleet operators are expected to advise that company vehicles left idle during lockdown receive a safety check before they are called back into duty.

Click here for aftersales best practice and procurement insight

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Login to comment


No comments have been made yet.